Director of Account Management

Work at Purchasing Power

Position: Director, Account Management

Location: Atlanta/Hybrid work model

Who Are We: Purchasing Power (corp.purchasingpower.com)

We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility.

The Opportunity: The Director of Account Management is responsible for the leadership, strategic planning and team support of the Strategic Account Managers. This role requires a strategic thinker with strong leadership skills and a proven track record in managing client relationships, retention and growth while optimizing processes. The ideal candidate will have a proven track record in account management and have the ability to develop and execute strategic initiatives.

What You Will Do:

Leadership & Team Management:

• Lead, mentor, and develop a high-performing account management team
• Set clear performance goals and provide regular feedback and coaching
• Assist Account Managers to initiate and cultivate successful partnerships between Purchasing Power and assigned Clients
• Plan and deliver support programs for the Strategic Account Management team and offer guidance on influencing and strengthening performance and partnerships

Client Relationship Management:

• Optimize and manage business relationships with our largest broker partners to grow Purchasing Power’s client base
• Act as the primary point of contact for escalated client issues
• Develop and implement partner business plans and account plans strategies to drive client engagement and retention
• Meet target revenue and adoption rates while focusing on customer penetration strategies and develop with accounts

Process Optimization:

• Implement process improvements and develop standard operating procedures for account management
• Utilize data and analytics to drive decision-making and process enhancements

Strategic Planning & Execution:

• Collaborate with senior leadership to develop and execute account management strategies
• Align account management goals with overall business objectives
• Identify upselling and other opportunities with existing accounts to drive revenue growth

Performance Monitoring & Reporting:

• Track and report on key performance metrics for the account management team.
• Provide regular updates to senior leadership on team performance and client satisfaction

The Experience You Will Bring:

• Bachelor's degree in Business, Marketing, or a related field
• 8 years of experience in sales or account management, with at least 3 years in a leadership role
• Proficient using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, One Note)
• Experience with CRM software (Salesforce) and data analytics tools (Tableau)
• Strong leadership and people management skills
• Strong understanding of Account Management Best Practices
• Proven ability to build and maintain client and partner relationships
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to travel 35% of the time
• Preferred Skills:Master’s degree
• Experience working with employee benefit offerings or voluntary benefit insurance programs

Your Well Being:

• Hybrid work model (Onsite/Offsite)
• Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
• 401k Retirement Plan
• Flexible PTO
• Career Development
• Employee Purchase Program

What We Stand For:

• We act with intensity, urgency and a passion for supporting our customers and growing our business. We strive for excellence.
• We hold ourselves accountable and expect it of each other. We attack problems with a positive “can do” attitude. We do what we say we’ll do.
• We deliver as one team, working together with integrity, respect, trust, transparency, and fun. We are better because we work here.
• We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.
• We exhibit innate curiosity and creativity to innovate and reimagine how things can be done. We ask, is there a better way?

Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.