What are the responsibilities and job description for the Manager, Account Management position at Purchasing Power?
Work at Purchasing Power
Position: Manager, Account Management
Location: Atlanta/Hybrid work model (30% Travel Required)
Who Are We: Purchasing Power (corp.purchasingpower.com)
We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility.
The Opportunity: The Manager of Account Management is responsible for overseeing and managing key client and partner accounts to ensure their satisfaction and success. This role will serve as the trusted advisor and primary liaison to clients and brokers with the objective of initiating and cultivation successful partnerships between Purchasing Power and key client accounts and brokers. The role involves developing and maintaining strong relationships with clients and partners, understanding their needs, and providing strategic guidance to achieve mutual goals.
What You Will Do:
- Manage and develop a team of Strategic Account Executives
- Represent Purchasing Power at the executive level of our clients and brokers
- Develop and maintain account relationships including functioning independently and able to collaborate to develop short- and long-term account plans
- Meet target revenue and adoption rates for each assigned account
- Assist Client Success with Launch of new client and communication of operational risks with existing clients
- Ensure account contract terms are adhered to and that all account needs are addressed with the ability to recommend solutions and improvements while monitoring account profitability
- Collaborate with internal teams to ensure the delivery of high-quality services and solutions to clients including partnering with Sales and Operations to develop business plans and cases
- Monitor and analyze client performance metrics to identify opportunities for improvement and growth
- Develop and implement account plans to drive client success and achieve business objectives
- Provide regular updates and reports to senior management on account performance and progress
- Focus on partner growth by identifying and developing strategic partnerships that can enhance client success and drive business growth
The Experience You Will Bring:
- Bachelor’s degree in business, Marketing, or a related field
- 5 years of experience in account management or a related role
- 3 years of People Management experience
- Demonstrated strategic broker and client management experience
- Proficiency in Microsoft Office Suite and CRM software (Salesforce)
- Ability to build and maintain strong relationships with clients and internal teams
- Strong verbal/written communication skills
- Project management experience highly desirable
- Technical aptitude, problem-solving and analytical skills
- Ability to travel 30% of the time
Preferred Skills:
- Experience working with employee benefit offerings or voluntary benefit insurance programs
- Experience with marketing employee benefit offerings/program
Your Well Being:
- Hybrid work model (Onsite/Offsite)
- Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
- 401k Retirement Plan
- Flexible PTO
- Career Development
- Employee Purchase Program
What We Stand For:
- We act with intensity, urgency and a passion for supporting our customers and growing our business. We strive for excellence.
- We hold ourselves accountable and expect it of each other. We attack problems with a positive “can do” attitude. We do what we say we’ll do.
- We deliver as one team, working together with integrity, respect, trust, transparency, and fun. We are better because we work here.
- We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.
- We exhibit innate curiosity and creativity to innovate and reimagine how things can be done. We ask, is there a better way?
Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.
