Referral Coordinator

About Our Opportunity:

This is a 10-month, hourly position with summer months off.

The Referral Coordinator will collaborate with other CAPS staff to provide continuity of care and follow-up to clients as they navigate services both on and off-campus. The Referral Specialist will work closely with the Associate Director of Operations, Clinical Services Director in supporting clients as they receive services at CAPS in the coordination and management of the referral process to patients with health care needs that are not available within the normal scope of services of CAPS. Responsible for providing direction for referral processes, including: developing, maintaining, and monitoring referral lists and systems, and meeting directly with students in providing referral coordination and support. The Referral Specialist will assist with coordinating follow up care including communication with clients, insurance companies, and community providers. Collaborate with the Care Management Team in developing, maintaining, and updating information about communication resources and services. Responsible for communicating between CAP’s, the University, students, and external providers.

What sets us apart?

• Our benefits start your first day of employment https://bit.ly/3DJE9os
• No after hours on call and standard business hours with flex options.
• Career Development: We have career paths and many opportunities for you to develop to your next Giant Leap.
• We serve a large international and diverse campus and student body.
• This role will offer you the opportunity to join a team to assist in aligning CAPS with our Steps to Leaps initiatives.

What We're Looking For:

Required:

• For full consideration, please include an updated Cover Letter and Resume with your application.
• Associate’s Degree in Social Work, Psychology, Human Services, or related field.
• Two years of experience in a medical facility, office administration, healthcare, mental health, social work, case management, or related field.
• In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience (IE: High School Diploma 4 years of work experience).
• Must demonstrate tact, patience and excellent oral/ written communication skills in dealing with patients, peers and external partners.
• Must be able to relate well to students, staff, faculty, and other constituents with the
• ability to establish and maintain effective collaborative relationships with campus departments, student groups, and colleagues.
• Strong interpersonal and customer services skills, including excellent communication skills (written, oral, and presentation)
• Strong organizational and time management skills with the ability to complete multiple tasks in a busy environment are essential and prioritize work appropriately.
• Effective analytical and problem solving skills.
• Sensitivity to cultural and identity differences (broadly defined), with the ability to work well with a diverse student body, is important.
• Must be able to perform effectively as a member of a multidisciplinary team.
• Respecting and maintaining confidentiality is critical.
• Must demonstrate accuracy, proficiency, and efficiency in documentation of referrals.

Preferred:

• Bachelor’s Degree.
• Experience working in an electronic health record.
• Knowledge of community-based resources and experience coordinating services, including experience with case management.

Additional Information:

• All new hires will be expected to follow Protect Purdue guidelines. To learn more, visit https://bit.ly/3DH3z6f
• To learn more about Purdue’s benefits summary https://bit.ly/3zA1Qxb
• Purdue will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• This was formerly classified as an operational/technical position; an internal lateral transfer will retain same benefit standing
• FLSA: Non-Exempt (Eligible For Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution Plan
• Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply