Customer Service Representative

Key responsibilities (May include but not limited to):

• Receive and review orders (verbal, faxed, mailed, electronic) , dispatch and process in a timely manner
• Invoicing of customers
• Order product from various vendors to fulfill orders/stock
• Verify and maintain inventories for each market
• Reporting non-conformance’s via the Service Report System
• Managing accounts in cooperation with Sales Representatives
• Process customer requests
• Continual system and process review and improvement
• Provide assistance in general office administration
• Work within shift of operation hours of 8:00 AM to 6:00 PM. Will need to be flexible to change in schedule.
• Continually exceed the expectations of our customers and vendors.

Required Education / Training / Equivalent Experience (Prior to hire / transfer):

• Associate Degree or relevant college experience
• Customer service experience (2-4 Years)
• Logistics background or exposure
• Excellent communication skills
• Organizational skills and multitask management
• Detail oriented
• Computer skills to include Access, Word, Excel, Outlook
• Ability to excel in a fast-paced, deadline oriented environment
• Problem solving skills
• Team player
• Positive attitude
• Job longevity (stayed in positions or field over 3 years)

OJT (Required within the initial employment period – varies per position and experience):

• Basic understanding of NACD / Responsible Care
• Service Report system
• Understand applicable procedures, work instructions, forms, checklists, etc.
• Applicable ADAGE skills
• PVS 101

Applicants must be able to pass a drug screen and background check

Salary: Dependent on experience; $45,000 - $48,000