What are the responsibilities and job description for the Solutions Architect (former SWE) position at Pylon?
At Pylon, we're building the future of B2B Post Sales.
We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.
This is a fully in-person role; we do not offer remote or hybrid options.
What You'll Do
Traction: Have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator and General Catalyst, we just announced our $17m Series A led by a16z!
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 30 and growing!
We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.
This is a fully in-person role; we do not offer remote or hybrid options.
What You'll Do
- Combine talking directly with customers with building solutions
- We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again
- Migrate new customers off their old support system to Pylon
- Within your first week, run customer migration meetings
- Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon
- Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them
- Contribute to pre-sales calls as the be-all-end-all for potential solutions
- Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.)
- Juggle many customers at once and drive them to completion.
- Iteratively improve the migration process
- Located in (or will relocate to) San Francisco and excited about working in-person
- Very organized, hard working and fast. You will be juggling many migrations at once.
- Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly.
- An interest in tinkering with the product and suggesting improvements
- Competitive compensation, based on experience level
- Medical, Vision, Dental insurance
- 401K
- Unlimited PTO
- Food in the office
- Fun team offsites and events (we just went to Korea!)
Traction: Have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator and General Catalyst, we just announced our $17m Series A led by a16z!
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 30 and growing!
Solutions Architect
Lever Implementation Training Environment -
San Francisco, CA
