Forward Deployed Architect (former SWE)

At Pylon, we're building the future of B2B Post Sales.

We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.

This is a fully in-person role; we do not offer remote or hybrid options.

What You'll Do

• Combine talking directly with customers with building solutions
• We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again
• Migrate new customers off their old support system to Pylon
• Within your first week, run customer migration meetings
• Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon
• Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them
• Contribute to pre-sales calls as the be-all-end-all for potential solutions
• Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.)
• Juggle many customers at once and drive them to completion.
• Iteratively improve the migration process
  
  

Requirements

• Located in (or will relocate to) San Francisco and excited about working in-person
• Very organized, hard working and fast. You will be juggling many migrations at once.
• Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly.
• An interest in tinkering with the product and suggesting improvements
  
  

Compensation And Benefits

• Competitive compensation, based on experience level
• Medical, Vision, Dental insurance
• 401K
• Unlimited PTO
• Food in the office
• Fun team offsites and events (we just went to Korea!)
  
  

More About Pylon

Traction: Have hundreds of paying customers and are growing fast

Funding: In addition to investment from Y Combinator and General Catalyst, we just announced our $17m Series A led by a16z!

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 30 and growing!