What are the responsibilities and job description for the Chargeback Specialist position at Pyramid Consulting, Inc?
Job Diva ID: 26-02819
Pay Range: $30 -$31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Investigate and resolve the complete range of transaction dispute types including unauthorized transactions, cardholder disputes, point-of-interaction errors, etc.
- Maintain subject matter expertise on disputes functionality on the Client Business Credit Card product
- Maintain subject matter expertise on Mastercard Dispute Resolution, Claims Manager systems, and dispute requirements (Mastercard Rules)
- Analyze customer information, financial patterns, and transaction data to evaluate the validity of claims
- Understand and operate within standard operating procedures (SOPs) and guidelines across all workflows to effectively manage disputes volume and ensure regulatory compliance
- Make informed dispute decisions based on relevant and compelling evidence
- Balance customer empathy with operational policies especially toward friendly fraud
- Document and maintain meticulous records for audit and compliance purposes.
- Continuously evaluate dispute tools and vendors to maintain and improve best-in-class disputes servicing
Key Requirements and Technology Experience:
- Minimum 1 year of experience in credit card chargebacks management (Mastercard network and issuer-side preferred)
- Ability to independently analyze evidence, documents, and other data to quickly develop next actions
- Expertise reviewing transaction-level data for signs of fraud and abuse
- Ability to work autonomously with minimal supervision, particularly during non-standard business hours
- Proficiency with Google Suite and/or MS Office, dashboards, and Slack. SQL and/or Python are a plus
- Strong self-research skills with a demonstrated ability to adapt to new systems and technology
- A track record of unwavering integrity, strong collaboration, and exceptional attention to detail
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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#sanJ2W:CB3Salary : $30 - $31