What are the responsibilities and job description for the Communications Operator (Full-Time) - Arizona Biltmore position at Pyramid Global Hospitality?
As a Communications Operator, you would be responsible for answering and responding to internal and external calls in a polite and professional manner. This includes, but is not limited to, the following duties:
- Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
- Provide information and demonstrate knowledge of all hotel facilities and services
- Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
- Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
- Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
This is a full-time position, and you must have availability to work days, nights, weekends, and holidays.
- Prior customer service experience
- Excellent communication skills
- Team player
- Proactive
- Takes initiative