Family Mentor

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Summary: The Family Mentor uses their own lived experience to support families involved with the Department of Social Services (DSS). In partnership with DSS and Pyramid Healthcare, the Family Mentor provides guidance, advocacy, and resource support to help families navigate services, meet goals, and stay engaged in the recovery or reunification process.

Essential Duties And Responsibilities

• Serve as a peer support advocate using personal lived experience to connect with and motivate families involved in DSS services.
• Provide consistent outreach, mentorship, and encouragement to families as they navigate treatment and case plan requirements.
• Follow all guidelines and expectations set forth by the local Department of Social Services (DSS) and Pyramid Healthcare.
• Maintain regular communication with referral sources, including DSS caseworkers and treatment providers, as directed.
• Participate as a member of the multidisciplinary team, offering insights from a family-centered perspective.
• Prepare and conduct progress or concurrent reviews to referral sources as assigned.
• Document all client and collateral contacts in the medical record or electronic system accurately and timely.
• Participate in internal peer record reviews to ensure documentation quality and compliance.
• Transport clients to and from community-based services and appointments, as appropriate and approved.
• Must exercise discretion and maintain confidentiality with regard to all company information.
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.
  
  

Supervisory Responsibilities

None

Required Qualifications

Education, Licensure, & Experience

• High school diploma or equivalent required.
• Must have personal lived experience as a parent, caregiver, or family member who has been involved with the Department of Social Services (DSS) or child welfare system.
• Experience navigating recovery, reunification, or support services preferred.
• Valid driver's license and reliable transportation as required.
  
  

Job Knowledge, Skills, And Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Personal lived experience with the child welfare system, behavioral health system, or family reunification process (required).
• Strong interpersonal and communication skills, with the ability to engage and build trust with diverse families.
• Ability to model and promote recovery-oriented and trauma-informed practices.
• Understanding of the challenges families face when involved with DSS and community-based systems.
• Basic understanding of documentation standards and ability to maintain accurate records.
• Ability to maintain professional boundaries and confidentiality in line with HIPAA and agency policies.
• Comfortable working both independently and as part of a multidisciplinary team.
• Knowledge of local community resources, supports, and services.
• Flexibility to adapt to changing needs and priorities of families and partners.
• Valid driver's license, reliable transportation, and willingness to transport clients, if needed.
  
  

Physical Demands Physical Demands

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to climb stairs, stand, walk, stoop, twist, kneel, or crouch. The employee must occasionally lift and/ or move up to 25 pounds. The employee must seldom lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderately quiet & indoors. This position will require local travel. This position will be scheduled based on operational need & will be required to provide own transportation.

Compensation

This position may be subject to state or local wage transparency requirements. Where required by law, a compensation range will be provided. For candidates applying in jurisdictions with such requirements, the applicable range will be disclosed either in this posting or during the interview process. Please note that compensation may vary depending on factors such as geographic location, experience, qualifications, and internal equity. To inquire about the salary range for your specific location, please contact our recruitment team.

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards For Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!
  
  

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.