Clinic Office Manager

Are you someone with strong communication and leadership skills with a knack of developing teams? If so, we would love to speak with you!

Leidos QTC Health Services is currently seeking a Clinic Office Manager to support our clinic in Orlando, FL.

Who is Leidos QTC Health Service?

QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

What part would you play in this role?

As a Clinic Office Manager, you will be responsible for the operations and administration of a Leidos QTC Health Services medical clinic. The Clinic Office Manager is responsible for ensuring clinic efficiency, which consist of managing budgets; communicating and resolving physician, customer, and claimant inquiries, incidents, and complaints; serving as a liaison with internal and external customers, and ensuring compliance with HIPAA and other privacy regulations.

In this rewarding role, you will:

• Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff
• Responsible for hiring, performance management, setting and communicating staff expectations, onboarding new employees, and daily approvals of employee timekeeping
• Coach, mentor and train employees for growth and development opportunities in skill, knowledge and decision making
• Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire examinee and customer experience
• Responsible for ongoing on-site provider satisfaction through engagement and retention efforts
• Ensure strict confidentiality of all medical records, PHI and PII
• Responsible for facility compliance with established regulatory, operational and safety standards
• Responsible for meeting clinic(s) budget metrics
• Collaborate with stakeholders on effective provider management and scheduling
• Review clinic performance through metrics and data reports. Ensure clinic metrics are meeting company goals and objectives, and are in compliance with reporting requirements (e.g., weekly, quarterly, annually, ) Responsible for ensuring all clinic staff achieve and maintain all required competencies and certifications
• Perform other projects and duties as assigned

You must have:

• Bachelor’s degree from an accredited college in a healthcare related field or equivalent experience/combined education

• 5 years prior relevant experience, preferably in an Occupational, General or Internal Medicine work environment; generally has 2 years of experience supervising, or leading teams or projects. Supervisory or management experience, preferably in an Occupational, General or Internal Medicine work environment

• Certification and experience as a Medical Assistant, LVN, LPN, RN, BSN, EMT, Military Medic, or Hospital Corpsman, required
• Must meet state certification requirements if defined
• Basic Life Support (BLS) for healthcare providers certification required within 30 days of hire
• Occupational Hearing Conservationist (OHC) Certification or the ability to successful completion of certification within 90 days of hire
• Ability to earn and maintain clinical training/certifications as required by current and future contracts
• Must be able and willing to complete annual Respiratory Fit testing and properly wear organizational standard respiratory protective equipment as required.
• Valid state driver’s license required
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
• Must be eligible to obtain and maintain Government Clearances (LARS/Public Trust Clearance, etc.)

Typical Day:

• Position is located ONSITE at our Orlando, FL Clinic (address: 1603 S Hiawassee Rd Ste 115, Orlando, FL 32835)
• Rotating shifts are between Mon - Fri 7am - 8pm EST with intermittent weekends between 7am - 4pm EST.

Pay and Benefits:

Pay Range: $61,800 - $75,500 annually plus annual bonus eligibility

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment to Diversity:

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Experience

• 2 - 3 years: Supervisory or management experience, preferably in an Occupational, General or Internal Medicine work environment

Education

• Bachelors or better

Licenses & Certifications

• CPR
• Medical Assistant

• Licensed Vocational Nurse
• Phlebotomy Certification
• Emergency Medical Techn.
• Licensed Practical Nurse

Skills

• Medical Terminology
• Electronic Medical Records
• Computer Literacy
• Written Communication
• Verbal Communication
• Leadership

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)