Accounts Receivable Operations Supervisor

Overview

Purpose:

This position is responsible for the day-to-day operations of the production department that provides outsourced billing and reimbursement services for clinical laboratories. Supervise both domestic and offshore staff who process payments, refunds, credits, and month-end reconciliation reports. Analyze audit results, monitor productivity, address quality issues, collaborate on process improvement actions/next steps, and report on results. Ensure management and account teams are kept up to date on progress, open issues, risks, and actions. Supervise staff in accordance with company policies and procedures and perform hiring, training, performance evaluation, and coaching of employees. Ensure that your teams meet productivity and quality goals.

Responsibilities

Key Responsibilities:

• Oversee performance of month-end closing procedures for a select group of clients: Meet month-end closing deadlines, reconcile monthly receipts to bank records, and manage all other client designated expectations.
• Responsible for quality and quantity of work done by accounts receivable specialists, both onshore and offshore. Review audits, turnaround times, and production reports - develop action plans with measurable results. Communicate results to team members and report on actions needed to help teams improve.
• Point of contact for internal audit team. Manage global calibration meeting schedule, attend calibration meetings, and communicate results with both global and domestic audit leads.
• Ensure that all team members are adequately trained. Develop and implement SOPs and instructional aids when needed.
• Develop and maintain project plans and trackers for tasks. Provide status updates to all stakeholders. Pro-active communication and follow-up are required competencies.
• Analyze process flows to streamline procedures to improve efficiency of department, recommend automation opportunities.
• Build positive rapport with global and domestic teams. Build your knowledge base on different cultures. Lead the effort to keep teams motivated.
• Works directly with both global and domestic team members to provide information through email, tele-conferences, and go-to-meetings. Answers questions promptly, follows-up on open action items as needed.
• Works with global and domestic management to ensure success of the global teams. Point person on administrative items such as portal access and reporting.
• Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
• Communicates client process changes as they are provided by the Client Service team to your respective team members. Ensure that process changes are documented, received and understood by the team members.

·       Additional/other projects as assigned by management

• Supervise staff in accordance with company policies and procedures.
• Conduct interviews, hire new staff, and provide employee training.
• Coach staff to improve performance, including preparing Coaching Performance Plans
• Establish employee goals and conduct periodic employee performance reviews
• Maintain staff scheduling to include work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment and back-up for absent employees.
• Schedule and conduct department meetings to review client issues and initiatives, departmental quality, and productivity metrics and other departmental topics.
• Oversee projects specific to the department or division.

·       Other duties as assigned.

Qualifications

Required Education/Experience:

• Two years of college or equivalent work experience
• Professional with excellent communication, analytical, and time management skills
• Intermediate level Excel experience (including creation of pivot tables )
• Ability to establish priorities, proceed with objectives, and work independently
• Ability to handle stress in a fast paced environments with multiple priorities and deadlines while adapting to a changing atmosphere.
• Ability to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels. 
• Ability to multitask and work in a fast paced environment
• Effective communication skills and a positive attitude

Preferred Education/Experience:

• Accounts receivable background
• Previous experience with payment posting at a revenue cycle management company
• Team performance management
• Working knowledge of healthcare billing and reimbursement, government payer and managed care industry

Requirements:

Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator. Ability to lift up to 25 pounds.