What are the responsibilities and job description for the Hotel Front Desk Receptionist Choice hotel position at Quality Inn and Suites?
Preffer minimum 1 year recent in last 2 year franchise hotel front desk experince to apply . Schedule to work 4PM-12PM including weekends. Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Place guest and room information in the appropriate front desk racks. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.
Flexible and long hours are sometimes required.
Good computer skills with PMS system/ Microsoft word & Excel.
- Greet and welcome all guests approaching the Front Desk in accordance with Choice standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner. Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups. Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area, fold laundry and other related duties.
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Monday to Friday
- Weekends only
Work setting:
- In-person
Application Question(s):
- Are you availabe to work 4PM-12AM inclucing weekend?
Education:
- High school or equivalent (Preferred)
Experience:
- choice hotel front desk: 1 year (Required)
- Franchise hotel experince must: 1 year (Required)
Work Location: In person
Salary : $11 - $13
