HelpDesk Technician

QualityIP is distinguished as one of the most advanced technology firms in Northeast Ohio. Our core offering entails an IT department service, wherein customers seamlessly integrate our HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning teams as extensions of their own organizations. Through collaborative partnerships, we ensure the alignment of optimal-fit technology solutions with individual business objectives.

We are seeking a seasoned and self-driven HelpDesk Technician who excels in communication and technical proficiency. The ideal candidate will have the ability to articulate complex technical issues to diverse audiences and work effectively within a team.

Key Duties and Responsibilities:

• Quickly assess and resolve client issues or escalate them to senior staff.
• Assist senior-level staff with support tasks.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to tickets, emails, and phone calls promptly and professionally, resolving technical problems or escalating issues as needed.
• Install, configure, and troubleshoot computer systems, printers, and other peripherals.
• Maintain accurate records of technical issues and resolutions using ticketing systems.
• Collaborate with other IT staff to ensure smooth operation of the company's IT infrastructure.
• Assist with software and hardware upgrades and deployments.
• Train end-users in basic IT functions and best practices.
• Perform regular system maintenance tasks, such as backups and updates.

Qualifications and Skills:

• Fundamental understanding of Windows Server.
• Experience with Veeam and remote access technologies.
• Familiarity with antivirus products and basic Windows networking environments.
• Excellent communication skills, both verbal and written.
• High school diploma or equivalent; bachelor's degree in computer science or related field is a plus.
• Proven experience as a HelpDesk Technician or similar role.
• Familiarity with Windows operating systems.
• Knowledge of computer hardware, software, networking, and troubleshooting techniques.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications such as CompTIA A , Network , or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.
• Technical troubleshooting and problem-solving abilities.
• Attention to detail and accuracy in documenting technical issues and solutions.
• Ability to prioritize and manage multiple tasks effectively.

Benefits:

• Competitive compensation based on experience.
• Medical Mutual Health Insurance featuring HSA.
• Ancillary benefits- vision, dental, and life.
• John Hancock Retirement Account- Simple IRA with 3% company match.
• Flexibility in schedules.
• Paid Time Off (PTO).
• Certification reimbursement.

If you are a top professional in Akron, Cleveland, or the surrounding area, we invite you to join our growing team!