Customer Service Representative

Customer Service Representative

We are a small family owned local business who is growing and want you to come with with use. We are looking for someone with an optimistic energetic personality who is exceptional on the phone with our clients, supportive to the field technicians and a team player in the office.

Job Duties include:

• Coordinating with clients, team members and service technicians
• Scheduling and managing service team routes
• Providing as-needed support to technicians and other team members
• Assisting Owner with daily tasks.
• Scheduling Job inspections/service visits in a strategic manner throughout the Westchester County and surrounding areas.
• Corresponding with clients via phone, email or text
• Collaborating with Clients and Insurance carrier to obtain work order related Insurance certificates
• Weekly Payroll and monthly bank reconciliation.

Skills:

• Must have scheduling/dispatching skills or exceptional knowledge of the Westchester County towns, cities, road, streets, highways, parkways, etc. Must be able to effectively route technicians when emergency calls come in and handle calling clients if technician's will be out of their scheduled window.
• Take initiative to solve problems independently, creatively and calmly.
• Effectively and respectfully communicate with internal and external team members in a variety of different formats
• Strategically manage time
• Multitask and quickly shift tasks to complete a variety of duties without letting anything fall through the cracks
• Organize and process information while also keeping track of physical items and projects to maximize productivity
• Maintain composure when things go wrong (sometimes things do go wrong, but hopefully not on your watch)
• Be prompt and prepared at all times
• Remember key details as multiple people make verbal, hand-written, and emailed requests throughout the day
• Work quickly, but accurately
• Have years of experience and proven successes in an administrative or managerial capacity
• Demonstrate strategic and critical thinking skills that could lead to improvement in the company.
• Possess a supernatural eye for detail; remember everyone’s name, every due date, and every key point about policies and processes
• Communicate with anyone and everyone to get results
• Demonstrate an investor-level commitment to the company mission
• Have a knack for improving processes and managing workflows in a way that promotes efficiency as well as goodwill
• Be well liked and respected by employee of all levels and in all departments
• Take ownership of all outcomes, even those not directly touching daily work

Required Skills:

• Well Organized
• Courteous
• Reliable
• Strong work ethic
• Productive
• Have problem-solving and critical thinking skills
• Good technical, interpersonal and communication skills
• Amazing Customer service presentation on the phone.
• Problem solving and critical thinking skills
• Ability to change schedules and reroute technican's at all times.
• Must be a team player.. We are all about team work and office community.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

Salary : $18 - $20