Customer Service Representative

Client: Property Insurance Organization
Role: Customer Service Representative (Temporary - 3-6 months)
Pay Rate: $22-24/hr

Location: Downtown Manhattan - *5 days a week onsite*

Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our Underwriting team. This position involves managing inbound and outbound communications, resolving policy-related issues, and delivering excellent service using approved scripts and procedures. The ideal candidate will possess strong communication skills, the ability to follow structured guidelines, and a commitment to high-quality service.
Key Responsibilities:

• Manage and complete assigned work including phone calls, messages, and emails, ensuring full compliance with company standards.
• Handle inquiries via phone, email, and in-person using approved communication scripts to ensure accuracy, consistency, and compliance.
• Maintain a thorough understanding of company policies, procedures, and forms-especially the Plan of Operations and Outline of Procedures.
• Resolve moderate to complex policy issues or escalate appropriately, using scripted responses where applicable.
• Operate under moderate to high supervision while adhering to regulatory and service standards.
• Provide prompt, accurate information to policyholders with all messages and email inquiries responded to within 24 hours.
• Accurately document all interactions, maintaining clear and professional grammar, structure, and tone in both verbal and written communication.
• Process basic policy endorsements in line with company rules and scripting.
• Greet and assist visitors courteously while following office and communication protocols.
• Support junior team members by sharing knowledge and offering guidance, including script usage and policy navigation.