ATM/ITM Specialist

Supports the delivery of the ATM and Integrated Teller Machine (ITM) hardware in the Queensborough fleet. Troubleshoots hardware outages and works with service and maintenance providers to resolve. Balances machines and ensures adequate cash availability.

Essential Functions

• Download and distribute quarterly patches from NCR for ATM & ITM fleet.
• Assist Director of Digital Banking with new installs or relocation of existing machines.
• Works with vendors to ensure ATM servicing practices are maintained.
• Monitor the performance of ATMs by identifying problems and placing service-calls when necessary.
• Gathers information on cash position in ITMs, aggregates and provides transactional volume and fee data on ATMs.
• Assists with reconciliation of settlement and work-in-progress accounts.
• Resolve variances to ATM Cash Reconcilement.
• Tests applicable process and procedure work and collaborates with team members to suggested process efficiencies.
• Processes all transactions accurately and within the prescribed time frame meeting Operations Service Level Agreements
• Review Daily ATM Cash and Check Deposits.
• Review and Process ATM Depository Errors and Network Adjustments in accordance with Regulatory and Bank Policies.
• Update ATM Transaction Analysis Report Monthly.
• Assist with processing and research of ATM and debit card disputes in accordance with Reguation E guidelines.
• May be crossed trained in other areas of Operations/EFT related functions.
• Performs other duties as assigned

Experience

• 1 year(s): Familiarity with banking terms, products, and Bank Regulatory Guidelines
• 1 year(s): Banking or bank operations experience

• Working knowledge and experience with EFT and/or ATM procedures

Education

• Bachelors or better in Business Administration or related field

Skills

• Written Communication
• Verbal Communication
• Interpersonal
• Organization
• Microsoft Office Suite
• Professionalism

Behaviors

• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)