What are the responsibilities and job description for the ITM Teller- Part Time - Bi-Lingual position at Queensborough National Bank and Trust?
The ITM Teller is responsible for increasing Queensborough Customer Loyalty by ensuring consistent, positive, and valuable customer Interactive Teller Machine experiences. Under general supervision, but conforming to established policies and procedures, employee remotely operates an Interactive Teller Machine and provides prompt, efficient, accurate transactions and STAR quality customer service. Employee is responsible for balancing each day’s transactions. May also work as a branch teller and be required to operate a teller window and provide prompt, efficient, accurate branch transactions and STAR quality customer service. When working in a branch, employee is responsible for balancing each day’s transactions and verifying cash totals.
Job Responsibilities:
- Provide support to Spanish Speaking Customers
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Represents the Bank in a courteous and professional manner
Accepts ITM and branch deposits and cashes checks to customers’ accounts
Accepts ITM and branch loan payments and safe deposit box rent payments
Processes night deposit bags
Sells cashier’s checks and money orders
Redeems U.S. Savings Bonds
Cross-sells the Bank’s services and products
Answers customer inquiries and gives balances
Balances transactions at end of day
Adheres to the policies and procedures of the Bank and complies with all banking laws, rules and regulations
May be cross trained as floating teller
Performs other duties as assigned
Research and verify account information
- Answer questions and solves problems for customers
Qualification Requirements:
- Fluent in Spanish
- Available Thursday, Friday and Saturday's
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High school diploma or equivalent
A minimum of six months cash handling & customer service experience
Previous Teller experience strongly preferred.
Excellent interpersonal, verbal and written communication skills
Ability to operate on-line teller terminal required
Successful completion of Teller training and other required compliance training
Professional demeanor and presentation
Proficient in Microsoft Office Suite preferred
Experience
Required- 3 - 5 years: Customer Service
- Fluent in Spanish
- 2 year(s): Prior banking
Skills
Required- Interpersonal
- Professionalism
- Typing
- Verbal Communication
- Written Communication
Behaviors
Required- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
