Head Teller

Queenstown Bank is a community bank seeking motivated individuals for full time positions. Our work environment is family-friendly, engaging and goal-oriented!

Primary Duties:

• Leads and supervises Tellers and Teller Line operations
• Maintains an accurate record of the vault including counting, balancing, receiving, and dispensing of currency and coin to branch staff, preparing and processing incoming and outgoing cash shipments.
• Maintains the ATM including settling, balancing, troubleshooting, and ensuring PCI compliance, adequate cash levels and uptime.
• Balances and reconciles teller differences, item processing reports, and branch cash totals.
• Cashes checks, savings withdrawals, U.S. Savings Bonds, accepts loan payments, utility payments, makes cash advances, handles change orders, issues Official checks; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Handles account servicing requests including stop payment requests, wire transfers, foreign currency orders, foreign check collection, cash advances, dormant account reactivation, address changes, travel notifications, research, and ATM/Debit card orders.
• Provides effective customer service by answering customer questions and troubleshooting issues with ATM/Debit cards, online banking and other account related issues.
• Participates in the branch opening and closing procedures and adheres to established security practices to ensure safety of the branch, staff and customers.
• Recognizes opportunities to cross-sell the Bank’s other products and services, refers customers to appropriate staff as needed.

Qualifications:

• High school diploma or GED and a minimum of 1 year of Teller experience required.
• Strong leadership and supervisory skills.
• People friendly!
• Willingness to learn, understand and demonstrate branch operation activities, terminology, products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Experienced with Windows-based computer applications and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Ability to apply good judgement to carry out instructions, interpret documents, understand procedures, write reports and correspondence.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Good organizational and time management skills

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Queenstown Bank provides paid training and great benefits:

• Insurance for you & your family's needs: medical, dental, vision, life, pet, critical illness, accident, universal life w/chronic care & more!
• Short & Long Term Disability
• Flexible Spending Accounts
• Paid Time Off
• Up to 12 Paid Holidays, including your birthday!
• 401(k) w/100% match on the first 3% of employee deferrals and 50% match on the next 2% of deferrals
• $5,000/annually for Tuition Reimbursement for relevant classes
• Discretionary annual bonus
• Employee discount benefit program, powered by LifeMart®, Verizon, Benefit Hub and Blue 365. Discounts include top brands for travel, hotels, childcare, cars, groceries, cellular service, wellness and much more.

Queenstown Bank of Maryland is an Affirmative Action/Equal Opportunity/Everify Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.