Head Teller

Summary:

This position is responsible for performing daily operations and supervision of the Tellers and Teller Line; managing the vault, ATM supply and monthly, nonscheduled audits of the other Tellers; processing a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments; preparing daily settlements of teller cash and transactions according to branch procedures; greeting customers, delivering prompt and efficient service and providing information about bank products and services; following all required security procedures and policies; promoting business for the Bank by referring customers to appropriate staff for new services.

Duties and Responsibilities:

• Maintains an accurate record of the vault including counting, balancing, receiving, and dispensing of currency and coin to branch staff, preparing and processing incoming and outgoing cash shipments.
• Maintains the ATM including settling, balancing, troubleshooting, and ensuring PCI compliance, adequate cash levels and uptime.
• Balances and reconciles teller differences, item processing reports, and branch cash totals.
• Cashes checks, savings withdrawals, U.S. Savings Bonds, accepts loan payments, utility payments, makes cash advances, handles change orders, issues Official checks; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Handles account servicing requests including stop payment requests, wire transfers, foreign currency orders, foreign check collection, cash advances, dormant account reactivation, address changes, travel notifications, research, and ATM/Debit card orders.
• Provides effective customer service by answering customer questions and troubleshooting issues with ATM/Debit cards, online banking and other account related issues.
• Participates in the branch opening and closing procedures and adheres to established security practices to ensure safety of the branch, staff and customers.
• Recognizes opportunities to cross-sell the Bank’s other products and services, refers customers to appropriate staff as needed.
• Complies with and works towards branch goals to achieve or exceed branch growth potential.
• Leads and supervises Tellers and Teller Line operations
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations.
• Performs other related duties as assigned by management.

Qualifications:

• High school diploma or GED and a minimum of 1 year of Teller experience required.
• Strong leadership and supervisory skills.
• Willingness to learn, understand and demonstrate branch operation activities, terminology, products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Ability to apply good judgement to carry out instructions, interpret documents, understand procedures, write reports and correspondence.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Good organizational and time management skills

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.