Loan Operations Manager

Manage and maintain cohesive and efficient loan administration and servicing departments. This includes consumer, mortgage and commercial processing, document preparation, pre-closing review, post-closing review and all aspects of loan servicing.

Duties and Responsibilities:

• Achieve staff results by communicating job expectations to all team members within loan operations; planning, monitoring, coaching, and counseling employees
• Oversee various systems and vendors including LaserPro, LoanVantage, Factual Data, Lender Solutions, FiServ & Precision
• Effectively support the lending team
• Function as a resource for training and development for all aspects of lending operations
• Maintain commercial and consumer documentation standards, keeping abreast of changing legal situations, regulatory requirements and product specific issues
• Establish and monitor performance and production levels within loan operations
• Assist compliance in preparation of exams, audits and loan review, which includes report and document preparation, and any responses or corrections required
• Ensure accuracy of reporting for deficiencies, tracking items and monthly volumes
• Manage post-closing functions to ensure liens are perfected in a timely manner
• Review and audit functions and procedures on a regular basis to improve quality, compliance, and productivity
• Work with other members of the management team in the creation of new products; developing new processes and documentation
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Information Program, USA Patriot Act, OFAC, ECOA, Fair Lending, CRA and HMDA
• Resolve problems and complaints from customers or internal colleagues
• Adhere to Bank policies and procedures required by federal and state statutes, laws and regulatory rules
• Perform other duties as assigned by management

Qualifications:

• Bachelor’s degree in Business, Accounting, Finance or other related field/equivalent from a college or technical school preferred; and five years of Construction, Residential and/or Commercial experience with a track record of increasing responsibility required; or equivalent combination of education and experience required
• Five or more years of related loan servicing/loan administration experience required
• Three or more years of experience in a supervisory/management role leading a project, process or team
• Ability to understand and carry out complex duties relating to customers and the coordination of other employees’ efforts
• Strong leadership and management abilities required
• Possess excellent verbal and written communication skills
• Advanced knowledge and understanding of commercial & residential real estate closing, construction draw administration, escrow account administration and analysis, investor remittance, term loan portfolio maintenance, collection and default administration, loan sales and acquisitions, general ledger maintenance, maintenance of the IT system of record, and consumer protection/compliance issues
• Advanced knowledge of loan underwriting practices and experience utilizing financial applications
• Ability to schedule, train, and oversee a multi-task staff and manage time sensitive projects to conclusion
• Ability to create, modify budgets
• Possess knowledge of accounting procedures and GL balancing
• Ability to communicate effectively with all levels of the organization
• Knowledge of federal and state laws and regulations relating to commercial real estate loan administration and construction draw processing

Competencies:

• Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Job Knowledge-Knowledge of products, policies and procedures, OR, knowledge of techniques, skills, equipment, procedures and materials
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

If you meet the requirements for this position, please submit your resume for consideration. We look forward to hearing from you!

Job Type: Full-time

Pay: $78,034.00 - $87,344.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Queenstown, MD 21658: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of Loan Administration management do you have?

Experience:

• Fair Housing regulations: 8 years (Preferred)

Work Location: In person

Salary : $78,034 - $87,344