What are the responsibilities and job description for the Manager Product Management - Order Management position at QVC?
Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity
This Product Manager role is an opportunity to drive a core retail transformation in the Order Management and Customer Finance domains for our domestic and international markets. You will lead a team of Product Owners to develop requirements for Promotions, Order Orchestration, Operational Inventory Visibility, Payment Authorizations, Billing, Settlement, and related Reporting. You will report to the VP IT Application Development. This is a hybrid role in West Chester, PA.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
The Opportunity
This Product Manager role is an opportunity to drive a core retail transformation in the Order Management and Customer Finance domains for our domestic and international markets. You will lead a team of Product Owners to develop requirements for Promotions, Order Orchestration, Operational Inventory Visibility, Payment Authorizations, Billing, Settlement, and related Reporting. You will report to the VP IT Application Development. This is a hybrid role in West Chester, PA.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
- You will be on the leading edge of Social Commerce. You will be a gateway to broader leadership roles in Product Management. Specifically, director level responsibilities for multiple value streams. The Product team led by this role is part of a software engineering team responsible for Order, Customer Finance, Supply Chain, and Data & Analytics value streams.
- Role responsibilities include: Stakeholder Management, Product Vision and Strategy, Program Management, Product Team Development
- Drive requirements and functional design for key areas including: Order Subscriptions (a.k.a., Auto Delivery), Order Orchestration, Returns Orchestration, Multi-Line Shipping and Handling Promotions
- 5-7 years leading product in order management, operations and customer finance
- Hands-on experience developing requirements
- Skills needed to fulfill this role include: strategic thinking, analytical skills, stakeholder management, leadership skills and technical skills
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.