What are the responsibilities and job description for the Front Desk Agent position at Radisson Hotel Colorado Springs Airport?
Job Title: Front Desk Agent
Location: Colorado Springs, CO
Company Description:
Join our vibrant team at The Radisson Hotel, located in the heart of beautiful Colorado Springs. We are a premier hospitality establishment committed to providing exceptional service and memorable experiences to our guests. As a Front Desk Agent, you'll be the face of our company, ensuring every guest receives top-notch service from the moment they step through our doors.
Job Description:
We are seeking a friendly, outgoing, and detail-oriented individual to join our team as a Front Desk Agent. In this role, you will be responsible for providing excellent customer service to our guests, managing reservations, handling check-ins and check-outs, and assisting with various administrative tasks to ensure the smooth operation of our front desk.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Assist guests with check-ins and check-outs, ensuring accuracy and efficiency
- Answer phone calls and respond to guest inquiries in a professional manner
- Manage reservations, including booking and cancellations
- Handle guest requests and concerns promptly and courteously
- Maintain a clean and organized front desk area
- Assist with administrative tasks, such as filing, data entry, and preparing reports
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
Qualifications:
- High school diploma or equivalent
- Hotel experience a must
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in computer systems and basic office software
- Flexibility to work days, evenings, weekends, and holidays as needed
Benefits:
- Competitive salary
- Dental, and vision insurance
- Paid time off and holidays
- Opportunities for advancement and professional development
- Employee discounts on hotel stays and amenities
- 401
How to Apply:
If you're passionate about hospitality and enjoy providing exceptional service to others, we'd love to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience and why you're interested in joining our team to [email address].
Radisson is an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $16 - $17