What are the responsibilities and job description for the Administrative Assistant - Generator Division position at RALCO Electric?
SPARK YOUR CAREER™ as an Administrative Assistant in our generator division by joining RALCO Electric Inc. in Westport MA. RALCO Electric, Inc. is a full-service electrical company that has been in business for over 35 years and has built a solid reputation as a leader in the electrical industry in Massachusetts and Rhode Island.
RALCO offers industry leading wages and a full benefits package. At RALCO you will be valued as a person and a professional! We are small enough to care but big enough to provide the growth opportunities you need in a rewarding career! Join the RALCO team today!
As a Generator Division Assistant you will:
- Be responsible for supporting the generator division by answering and forwarding incoming calls appropriately and performing general administrative tasks.
- Become a proficient user of the Sage software; SM Module, SSO, Agreements, Work Orders, PO Inventory and Hubspot CRM.
- Work effectively with internal team members to assist as needed a smooth transition from Sales, Installation, and Service of generators.
- Champion the RALCO company mission and core values (Teamwork, Passion for Success, Reputation, Relationships, and Respect) each day.
- Be results oriented and possess a strong work ethic.
- Be safety conscious and know it’s not just a sound bite, it's one of your strongest qualities. We want you to leave work each day in the condition you came in.
Minimum Qualifications and Requirements:
- 2 years experience in a office setting.
- Valid driver's license with reliable transportation and a clean driving record.
- Demonstrated ability to utilize personal computers and standard Microsoft office software.
- Projects a professional image in promoting RALCO products and services.
- Must be self-motivated and capable of working independently.
- Demonstrated ability to communicate effectively verbally and in writing with proven customer service skills
- Ability to handle multiple tasks accurately
Responsibilities Include:
- Answering incoming calls
- Processing warranty claims
- Schedule generator division appointments within the Sage software
- Phone screen all sales leads with a RALCO provided script.
- Process credit card payments
- Outreach to all customers regarding scheduled appointment reminders.
- Maintaining positive customer relationships throughout entire sales and/or service process.
- Work collaboratively with Generator team to assure proper project transmittal and follow up to assure customer satisfaction.
Benefit Details:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k
- Life Insurance and AD&D
- Supplemental Insurances
- Prescription Safety Glass Allowance
- Generous Paid Time Off
RALCO Electric & Generator is an Equal Opportunity Employer/Veterans/Disabled.
Salary : $18 - $20
