What are the responsibilities and job description for the Front Desk Clerk position at Ramada?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences.
Duties
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Respond to guest inquiries and requests promptly and professionally, ensuring satisfaction throughout their stay.
- Handle phone calls efficiently, demonstrating excellent phone etiquette while managing multiple lines.
- Maintain accurate records of guest information and transactions in accordance with hotel policies.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
- Address any guest complaints or issues with empathy and professionalism, escalating as necessary.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Bilingual or multilingual skills are highly desirable to accommodate diverse guests.
- Familiarity with phone systems and hotel management software is a plus.
- Strong interpersonal skills with an emphasis on customer service excellence.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Attention to detail and strong organizational skills to manage multiple tasks effectively.
- A background in hospitality management or related fields is advantageous.
Join our team as a Front Desk Agent, where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality sector.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 15.00 – 16.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Commuter assistance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $15 - $16
