What are the responsibilities and job description for the Guest Services (Front Desk) Supervisor position at Rancho De Los Caballeros Ranch & Golf Club, LLC?
Carrying on the Rancho de Los Caballeros tradition of 76 years of excellence in family Ranch experiences, our Guest Services Supervisor is a key driving force in our overall Guest’s satisfaction offering only the most fun-filled, professional, and engaging services available. A Guest Services Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
Are you ready to help create lifelong memories for our future Guests?
As a Guest Services Supervisor, you will oversee the Front Office activities between the Guest, the Ranch, and the various hotel departments. A Guest Services Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
- Maximize sales revenues through suggestive up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly, professionally and in a timely manner
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service