IT Quality Assurance (QA) Manager

Job Summary

As a critical leader within our Technology organization, the QA Manager will be instrumental in ensuring the delivery of exceptional products and services to our customers. This role demands a passion for quality, a deep understanding of solution delivery lifecycles, and experience in establishing robust QA processes for software, data, and AI models, all within a DevOps environment. The Solutions Manager will lead and inspire multiple IT teams, fostering a culture of innovation and excellence while developing comprehensive departmental strategies and optimizing resource allocation. They will deliver transformative products and services that consistently exceed customer expectations, establishing and championing industry-leading QA frameworks to ensure exceptional quality and continuous improvement.

location: Holland, Michigan

job type: Contract

salary: $130,000 - 149,000 per hour

work hours: 8am to 5pm

education: Bachelors

Responsibilities

Job Responsibilities:

• Define and implement the overall QA strategy, encompassing software, data, and AI,
  
  

aligning with company goals and industry best practices.

• Champion a culture of quality across the organization, fostering collaboration and a
  
  

proactive approach to quality assurance within a DevOps framework.

• Develop and implement comprehensive test strategies for software applications,
  
  

covering functional, regression, performance, security, and usability testing, integrated

within our CI/CD pipelines.

• Introduce and manage appropriate testing tools and automation frameworks to enhance
  
  

efficiency and coverage, ensuring seamless integration with our DevOps processes.

• Establish and enforce data quality standards across all data sources, pipelines, and
  
  

storage systems, incorporating data quality checks into our DevOps pipelines.

• Design and implement data quality checks, validation processes, and data governance
  
  

procedures, ensuring alignment with our DevOps practices.

• Monitor data quality metrics, identify anomalies, and lead root cause analysis and
  
  

resolution efforts, collaborating closely with DevOps teams to address any infrastructure-

related issues.

• Define and implement testing strategies for AI models, encompassing accuracy, bias
  
  

detection, explainability, fairness, and robustness, integrating these tests into our model

deployment pipelines.

• Establish metrics and benchmarks for evaluating AI model performance and ensure
  
  

compliance with ethical AI principles, working closely with data science and DevOps

teams to ensure responsible AI development and deployment.

• Build, manage, and mentor a high-performing team of QA professionals, providing
  
  

guidance, training, and development opportunities, fostering a DevOps mindset within

the team.

• Collaborate closely with product management, software development, data science, and
  
  

operations teams to ensure seamless integration of quality throughout the product

lifecycle, promoting a culture of shared responsibility for quality within the DevOps

framework.

• Stay abreast of emerging technologies, industry trends, and best practices in software
  
  

quality, data quality, and AI model testing, particularly in the context of DevOps and

continuous delivery.

• Drive continuous improvement initiatives to enhance QA processes, methodologies, and
  
  

tools, leveraging automation and DevOps principles to optimize efficiency and

effectiveness.

• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office
  
  

environment.

• Performs other duties within scope as assigned.
  
  

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Management Information
  
  

Systems (MIS) or equivalent in relevant field of study

• Education Equivalency: Associate's Degree plus 2 years of software, IT quality
  
  

assurance space experience OR 4 years of software, IT quality assurance space

experience if no post-secondary education

• 5 years of experience in the IT quality assurance space
• 2 years of supervisory or other leadership experience
• Ability to travel domestic or abroad up to about 10%
• Military Equivalency at www.mynextmove.org/vets/find/military
• Applicants must be able to work on-site position in Holland, MI
• Applicants must possess an unrestricted right to work in the US to be eligible for this
  
  

position

Preferred Qualifications

• Prior experience or familiarity with Unified Functional Test (UFT), Selenium, or similar
  
  

tool

• Prior experience or familiarity with Azure DevOps or similar software
• International Software Testing Qualifications Board (ISTQB) Certification
• Passion for testing IT solutions
• Experience driving quality deliverables
• Previous experience working in a manufacturing industry
  
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.