Manager of Quality Assurance and Training

Ready to change the world? At SFE, we are fueling students to take on their school day one meal at a time, and we need YOU to help bring those healthy, great tasting meals to their plates every day. With a schedule that follows the school calendar and offers flexible hours, a position in the school cafeteria may be the right fit for you. Competitive wages, nights, weekends and summers off and a great work environment are just a few reasons why our associates join the team. We are looking for individuals who love great food, working with children and being a part of team. _______________________________________________________________________________________________

Summary of Position :

Southwest Foodservice Excellence Operations Services is looking for experienced food service industry professionals with excellent communication skills, judgment, and analytical abilities to execute consultative, quality assurance visits for our quick service food client. This is an excellent opportunity for professionals who are well versed in food service operations to use their industry experience to lead discussions and recommendations with District clients on business priorities in a friendly, helpful, and professional manner. In this role, the Manager of Quality Assurance and Training will travel to their assigned client and perform quality assurance examinations in accordance with the client program. This is an excellent opportunity for professionals who are well-spoken and can effectively lead discussions with quick service food clients on business priorities in a friendly, helpful, and professional manner.

Qualifications :

• 3 years of s leadership experience, preferably in an operations team lead or supervisory role
• Current ServSafe/Tips certification, HACCP training/certification
• Management Operations experience within the Food and Beverage, Hospitality, and/or customer service field
• Training/facilitation experience targeted toward different learning styles and audiences
• BA/BS degree in Culinary, Hospitality, or Business fields preferred
• Bilingual in Spanish preferred
• Must be able to travel 80% with overnight travel
  
  

Responsibilities :

• Understand and contribute to the development of the client expectations and conduct the customer experience and quality examinations to meet the unique expectations for their assigned client.
• The Field Examiner must become well-versed in the client's business and specific client requirements, the details of the brand and customer experience, and the methods and procedures of Brand Operations Services.
• Ability to recite by memory client specific processes, requirements, and product verbiage while in a busy kitchen environment.
• Through rapport building, employee conversations and visual indicators, the Field Examiner must be able to independently uncover and recommend strategies and suggestions for improvement to line level and management personnel on deviations and opportunities within the restaurant's process, product, and equipment.
• Taste various menu items throughout the day per the program requirements including meats, dairy, produce, gluten-based products, nuts, tree nuts, etc.
• Responsible for producing accurate and consistent evaluations that include written reports.
• Exercise a high level of judgment in evaluating the client's business operations and service delivery by determining and recommending areas of improvement, action planning and root cause analysis.
• Provide important quality-assurance information to clients, while using discretion to determine areas where the quality of the client's business operations can be improved.
• Exercise initiative in formulating improvements in established Brand Operations Services procedures. Provide recommendations to the Business Solution Analysis Lead to improve consultant tools, worksheets, and training materials.
• Represent the company in important client meetings and interactions. Contribute to building strong client relationships through interactions with clients' personnel in a professional manner and demonstration of industry and functional knowledge.
• Attend and contribute to team meetings and conference calls on a regular basis as deemed by the Business Solution Analysis Leads/Manager.
• Attend and contribute to client meetings and participate in client programs
• Other functions, duties and responsibilities as may be assigned or which are necessary or appropriate to the position.
  
  

We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled and participates with E-Verify Employment Eligibility Program