What are the responsibilities and job description for the Part-Time Student, Help Desk Student Aide (10) position at Raritan Valley Community College?
About Raritan Valley Community College
Ranked by WalletHub.com and Intelligent.com as the #1 community college in New Jersey, Raritan Valley Community College has been serving as an academic and cultural center for Somerset and Hunterdon County residents for over 50 years. The College has been nationally recognized for its service to the community, environmental stewardship, and commitment to diversity. It is home to a Planetarium, Science Education Institute and 3M Observatory; a Theatre offering professional performances for all ages; and an Honors College for high achieving students.
The College offers more than 90 associate degrees and certificates, as well as career training and professional development courses. RVCC is located at 118 Lamington Road in Branchburg, NJ. For further information, visit www.raritanval.edu.
Job Description
The Raritan Valley Community College Technology Services department is currently accepting applications for a Part-Time Student, Help Desk Student Aide position. We are looking to hire up to 10 students to fill the positions.
Essential Duties
Meet the needs of faculty, staff, and students who visit the help desks on campus.
Answer the help desk phones.
Respond to the help desk email.
Use SmartView ticketing system to create and update help desk tickets, and to track assigned work.
Visit faculty and staff offices to provide technical assistance and troubleshooting for RVCC-issued computers and laptops.
Image computers for rapid deployment in offices, and in computer labs.
Ensure that the computer labs, including the computers, printers, and projectors, are operational.
Additional tasks as assigned by full-time staff.
Requirements
Plans to be an RVCC credit student taking at least 6 credits for at least the next two Fall and Spring semesters.
Basic Windows Operating System.
Basic Microsoft Office.
Knowledge of iOS and/or Android on Smart Phones.
Good problem solving skills.
Good verbal and written communication.
Good customer service.
Basic Macintosh Operating System a plus.
Additional Information
Note: For applicants who wish to take CSIT 292-01 Cooperative Education, Technology Services will coordinate this course during the student's second semester working at the Help Desk.
Application Instructions
As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.
RVCC's starting salary is commensurate with educational qualifications and experience. We also offer an attractive benefits package.
For consideration of the above position, please submit your cover letter, resume and class schedule online, by clicking the "apply now" button. We regret that we are unable to respond to each and every resume received. Only those candidates of interest will be contacted directly.
Ranked by WalletHub.com and Intelligent.com as the #1 community college in New Jersey, Raritan Valley Community College has been serving as an academic and cultural center for Somerset and Hunterdon County residents for over 50 years. The College has been nationally recognized for its service to the community, environmental stewardship, and commitment to diversity. It is home to a Planetarium, Science Education Institute and 3M Observatory; a Theatre offering professional performances for all ages; and an Honors College for high achieving students.
The College offers more than 90 associate degrees and certificates, as well as career training and professional development courses. RVCC is located at 118 Lamington Road in Branchburg, NJ. For further information, visit www.raritanval.edu.
Job Description
The Raritan Valley Community College Technology Services department is currently accepting applications for a Part-Time Student, Help Desk Student Aide position. We are looking to hire up to 10 students to fill the positions.
Essential Duties
Meet the needs of faculty, staff, and students who visit the help desks on campus.
Answer the help desk phones.
Respond to the help desk email.
Use SmartView ticketing system to create and update help desk tickets, and to track assigned work.
Visit faculty and staff offices to provide technical assistance and troubleshooting for RVCC-issued computers and laptops.
Image computers for rapid deployment in offices, and in computer labs.
Ensure that the computer labs, including the computers, printers, and projectors, are operational.
Additional tasks as assigned by full-time staff.
Requirements
Plans to be an RVCC credit student taking at least 6 credits for at least the next two Fall and Spring semesters.
Basic Windows Operating System.
Basic Microsoft Office.
Knowledge of iOS and/or Android on Smart Phones.
Good problem solving skills.
Good verbal and written communication.
Good customer service.
Basic Macintosh Operating System a plus.
Additional Information
Note: For applicants who wish to take CSIT 292-01 Cooperative Education, Technology Services will coordinate this course during the student's second semester working at the Help Desk.
Application Instructions
As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.
RVCC's starting salary is commensurate with educational qualifications and experience. We also offer an attractive benefits package.
For consideration of the above position, please submit your cover letter, resume and class schedule online, by clicking the "apply now" button. We regret that we are unable to respond to each and every resume received. Only those candidates of interest will be contacted directly.
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