What are the responsibilities and job description for the Aerospace Customer Service Representative position at RBC?
RBC Bearings Incorporated (NASDAQ: ROLL) is a leading international manufacturer of highly engineered precision bearings and components for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and engineered components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. We currently have 31 facilities, of which 28 are manufacturing facilities in five countries and our market capitalization is approximately $5.0 billion.
DESCRIPTION:
We are currently hiring for a Customer Service Representative to support Multi-Divisional Aerospace Business. The CSR will provide excellent customer service while responsible for managing all aspects of their assigned customer accounts. This position will work closely with Legal, Outside Sales, Business Development, Product Management, Production, Engineering, Quality, Shipping and Account Receivables to optimize divisional performance.
ESSENTIAL FUNCTIONS OF THE JOB:
- Provides positive, kind and courteous service to the customer.
- Respond to customer request for quote, order entry, contract review and maintain customer orderbook.
- Resolve any customer issues in a timely manner.
- Work closely with Legal, Outside Sales, Business Development, Product management, Production, Engineering, Quality, Shipping and Account Receivables.
- Maintain and update the customer Forecasts on a monthly basis, maintain customer delivery and quality metrics and provide management with customer scorecards.
- Ensure on time delivery. Keep abreast of schedule interruptions causing past due orderbook, promptly work with Production team on recovery and advise customers of the situation.
- Coordinate regularly with field sales to gain opportunities and resolve problems.
- Work with customer Portals to retrieve, upload quotes, purchase orders, forecasts, review order scheduling changes, schedule shipments and access specifications (as necessary).
- Coordinate customer returns in support of Quality Control under the guidance of Product Management.
- Must be aware of Divisional Quality Objectives and Policies.
- Must have or learn basic product knowledge to help support customers. Nomenclature and product training will be provided.
- Must be able to or learn to read engineering prints or customer specifications.
- Must produce error free work.
- Must be resourceful.
- Must be a team player.
EDUCATION:
- Bachelor’s degree preferred but not required.
EXPERIENCE:
- Minimum 5 years of Customer Service experience preferably in Aerospace Manufacturing.
SKILLS / CERTIFICATIONS:
- Ability to read and interpret documents such as work instructions, procedure manuals and process flows.
- Ability to correspond eloquently via email.
- Ability to speak effectively in person and on the phone.
- Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, verbal, or schedule form.
- Ability to apply basic concepts of math. Must have working knowledge of Microsoft® Excel, Word and Teams programs.
RBC Bearings is an Equal Opportunity Employer.
