CRM Solution Architect, Patient Support Services

Job Type: Contract

Job Category: IT

Job Description

Job Title:

CRM Solution Architect – Patient Support Services

✅ Job Description:

We are looking for an experienced CRM Solution Architect to lead the design and implementation of patient-centric CRM solutions that support Patient Support Services (PSS) in the healthcare/life sciences sector. This role is responsible for crafting scalable, secure, and compliant systems that enhance patient engagement, streamline onboarding, and improve adherence and access services.

✅ Key Responsibilities:

• Design end-to-end CRM solutions tailored to patient support workflows (onboarding, nurse programs, reimbursement, adherence, etc.)

• Lead CRM architecture planning using platforms like Salesforce Health Cloud, Microsoft Dynamics 365, or Veeva CRM

• Define technical architecture, data flow, integrations, and security layers

• Work closely with business stakeholders, patient services, IT, and compliance teams

• Oversee implementation of complex integrations with HCP portals, call centers, pharmacy systems, and EMRs

• Ensure compliance with HIPAA, GDPR, 21 CFR Part 11, and other regulatory frameworks

• Translate business needs into well-architected technical solutions

• Guide development and QA teams through agile delivery cycles

• Create technical documentation, solution design blueprints, and data models

✅ Qualifications:

• Bachelor’s or Master’s in Computer Science, Information Systems, or related field

• 7–10 years of experience in CRM solution architecture, including in healthcare/life sciences

• Expertise in Salesforce (preferred) or other enterprise CRM platforms

• Strong knowledge of patient access, case management, reimbursement, and compliance workflows

• Experience with APIs, web services, middleware, and data mapping tools

• Deep understanding of data privacy, consent management, and healthcare interoperability (HL7, FHIR)

• Excellent communication and cross-functional leadership skills

• Salesforce/CRM certifications highly preferred (Salesforce Certified Technical Architect, Application Architect, etc.)

✅ Work Environment:

• Remote, hybrid, or on-site depending on client requirements

• Cross-functional collaboration with Clinical, Marketing, Access & Reimbursement, Legal/Compliance, and Technology teams

• Agile/Scrum delivery in global or enterprise health environments

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Required Skills