What are the responsibilities and job description for the Voice Intelligence Specialist I position at Realtor.com?
Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
Voice Intelligence Specialist I at Realtor.com
Do you have a passion for giving feedback and an eye for detail? Are you eager to learn new techniques and skills to help drive performance improvements for Sales reps? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Voice Intelligence Specialist I and help change the world of real estate, one home at a time.
Top Reasons to Apply:
- The ability to make a difference in the lives of Sales Reps through coaching and feedback
- Exposure to cutting-edge tools, such as Speech Analytics and Generative AI
- Opportunities for future advancement
- Flexible hybrid work schedule (3 days in office and 2 WFH)
What you’ll do:
- Uses speech analytic tools to conduct in-depth call analysis that produce key insights from both a compliance, brand integrity and revenue generation perspective
- Maintains standards that lead to positive interactions that ensure brand integrity and a high level of consumer/customer satisfaction
- Maintains standards and ensures that compliance policies and procedures are met
- Collaborates with Voice Intelligence Manager and other Voice Intelligence Specialists in identifying and implementing best practices to drive brand integrity, compliance and performance at RDC.
What you’ll bring:
- Associates Degree and/or 3 years of experience working in a call center environment interacting with customers / prospective customers
- 1-2 years sales experience
- 1 years of Quality Assurance experience
- Bilingual in Spanish (Preferred)
- Proficient in GSuite (Slides, Sheets, Doc, Calendar etc.)
- Proficient in Microsoft Suite (Especially Microsoft Excel)
- Can type 60wpm
- Outstanding Customer Service / Sales Skills and dedication to providing exceptional Customer Care
- Effective Verbal and Written Communication Skills
- Solid time management skills
- Must be a self-motivator and self-starter
- Ability to focus and provide consistently high levels of accuracy in a repetitive environment
- Strong Priority Management & Organizational Skills
- Attention to Detail
- Collaborative Work Style and Skills
How we work:
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
How We Reward You:
Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
