Director of Operations

Job Title: Director of Operations

Location: New York, NY - On-Site, In Person Position

Job Summary: This role is with a well-regarded hotel in New York, NY. While we can’t share the hotel’s name upfront to maintain confidentiality, we’re excited to tell you more as we move forward in the process. Thank you for your understanding! This position is on-site, in person located in New York, NY.

This position will be directed and supervised by the General Manager. The primary responsibilities for this position are focused on overseeing and managing Housekeeping and Front Office operations, including routine operational tasks and directing and supervising the Operations Managers and other team members assignments. The Director of Operations also conducts weekly staff meetings, weekly training sessions presented by Managers, and review of previous future sales and operations efforts. This role also ensures guest satisfaction and the efficient operation of the Hotel by serving a direct back-up to the General Manager in their absence. The role assists the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, Guest Satisfaction, and development of Associates. Other duties may be assigned as required by the business and/or training for career advancement.

The Director of Operations role is exempt and expected to work as much of each workday as is necessary to complete their job responsibilities. The role may function to directly support several areas at the property including Housekeeping, Front Office, Engineering / Maintenance, Security, F&B, and Banquets. Exempt Managers and supervisors must customarily and regularly direct the work of at least three full-time Associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50% of the time and job duties must also involve the use of discretion and independent judgement more than 50% of the time. The role must also work with employee union stipulations and requirements as guided by bargaining agreements.

Job Duties And Functions

• Approach all encounters with Guests and Associates in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling, which will vary according to the needs of the Hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Rebel Hotel Company’s dress code and wearing a nametag when working (per brand standards).
• Comply and ensure adherence to Rebel Hotel Company standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid.
• Maintains the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments.
• Use competencies from Rebel and Brand training materials to develop self in all operational departments.
• Work with Department Heads to gain a good understanding of each position and how it affects the operation of the Hotel.
• Assist in creating an environment where Associates make empowered decisions to ensure Guest Satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office.
• Ensure compliance with Union regulations is maintained
• Keep up to date with all Union changes and agreements
• Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required MOD coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• As needed, assist the General Manager in recruiting, hiring and training for Guest Services based on occupancy.
• Participate in weekly meetings with Front Office to address oversell settings and react accordingly.
• Assist in creating a positive team-oriented environment that focuses on the guest, through Associate development and motivation.
• Assist the General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and / or weekly inspection of rooms with the Property Engineer.
• Ensure that Associates are always attentive, friendly, courteous and efficient in their interactions with Guests, Management and all other Associates.
• Be familiar with SOPs in all operations departments.
• Maintain a professional working relationship and promote open lines of communication with Managers, Associates and other departments.
• Ensure that all Associates receive fair and equitable treatment according to Rebel Hotel Company SOPs.
• Complete required corporate training modules and become certified to train those as required.
• Be in the public areas during peak times, greeting Guests and offering assistance as needed.
• Maintain procedures for handling of the Hotel safe specifically with regard to security
• Attend all scheduled meetings that take place on the property when you are scheduled.
  
  

Required Skills, Experience And Knowledge

• At least five years of progressive managerial experience in the Rooms Department to encompass both Housekeeping and Front Office operations.
• At least 2-years of experience in a role as department head or 4-years of experience as an assistant department head of a unionized housekeeping department
• Experience working with Hotel Unions
• Must be proficient in Windows Operating Systems and various property and operations management systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and Guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to convey information and ideas clearly.
• Fire Safety Director Certification preferred.
  
  

Working Conditions / Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-Time

Work Location: On-Site, In-Person Position

Schedule

• 10-hour shift
• 12-hour shift
• 8-hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed
  
  

Salary Range: $85,000 - $105,000 per year

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off