Account Manager

Mold yourself into something great at Redline!

Account Manager

Why You Should Redline:

• We have amazing employees; we think you will like them too
• We have fun at work everyday
• We promise you won’t be bored. Your day will be filled with tasks that keep you moving and engaged
• We care about you and want to hear your ideas

Perks of Redline:

• We have the BEST supervisors & managers - they listen & want your input
• Culture that allows you to be radical
• Outstanding teammates
• Life happens - we're flexible
• We act like ninjas and make things happen, then we get bonuses
• Free on-site nurse
• New, modern manufacturing facility

If that sounds intriguing, then come engage in radical candor while we help you get amped and teach you how to deliver wow!

Account Manager Job Summary:

Redline’s Account Managers build strong relationships with customers while ensuring all projects are managed from start to finish. From a project management perspective, the Account Manager will develop, maintain, and distribute highly detailed project information to include timelines, customer specifications, and project status. The Account Manager has a critical function at the center of the product development cycle within the engineering effort. He or she must be decisive in his/her actions, proactive in solving scheduling and logistical problems and possess the ability to effectively communicate with both internal customers (supply chain, sales, operations, engineering, management) and external customers (our customers, suppliers). On the customer relations side of this role, the Account Manager must work to develop strong relationships with new customers to provide them with comfort and confidence in selecting Redline Plastics as their supplier of choice. Current customer relationships must be further developed and cultivated to encourage continuous growth with those customers.

Primary Duties & Responsibilities:

• Creates and executes project timelines and revises as appropriate to meet changing needs and requirements.
• Schedule and conduct project meetings with customers on regular basis – creating and disseminating project information both internally to the appropriate team as well as the customer.
• Identifies resources needed and coordinates with management staff to assign individual responsibilities.
• Ensures that engineering, prototyping, and supply chain activities are scheduled and planned.
• Data Entry/Analysis/Processing: responsible for collecting, inputting, and updating data; analyzing and summarizing information; scanning, and creating reports.
• Develop project instructions and coordinate drawings to support the product development process.
• Ensures project documents are complete, current, and stored appropriately.
• Customer communication and interaction are required regularly during project development and execution.
• Visit new and existing customers regularly to develop and build strong relationships.
• Work with customers to resolve major issues and other quality or delivery concerns.
• Promote growth and entice customers to add more business to our portfolio by suggesting additional operations (adding assembly, or final packaging as an example) and products that we can help produce.
• Assist internal customer service as needed with issues that come up with accounts that are under the responsibility of the Account Manager.

Requirements:

• Ability to read and understand engineering documents, drawings, and specifications
• Understanding of BOM structures
• Strong relationship building skills
• Ability to perform critical thinking and complex problem solving
• Able to work independently, be a self-starter and meet deadlines
• High attention to detail
• Able to work through difficult and complex situations in a methodical manner
• Strong organizational skills for self and others
• Ability to communicate concisely both through written and verbal interactions
• Basic understanding of ISO 9001 preferred
• Shows moral courage, integrity, openness, and honesty in all dealings
• Ability to motivate without authority

Preferred Experience & Qualifications:

• Education: 4-year degree in Engineering preferred
• Experience and/or Training: Prior experience in project and account management in manufacturing and/or engineering environment desired. Familiarity with plastics, cut/sew products, and global sourcing is helpful.
• Licenses/Certificates: No requirements