Parts Clerk

Job Title: Parts Clerk

Department: Parts

Reports To: Service Manager

FLSA Status: Non-Exempt

Job Summary:

Ability to process and locate unit parts for internal and external customers. Verify part numbers in the appropriate books via electronic records to ensure accuracy. Perform cycle counts and record data; reporting any variances to management. Monitor inventory levels and research any data inconsistencies. Initiate daily contact with Parts Manager to make sure shop needs are met so operations run smoothly. Enhance organizations reputation by accepting ownership for accomplishing work that meets and exceeds customer expectations. Promotes a safety culture in the work environment.

Duties and Responsibilities:

• Provide Superior customer service to customers and vendors via telephone or in person.
• Ability to identify customer parts needs and locate part numbers in the appropriate parts books or via electronic records.
• Assist service shop technicians in identifying parts necessary for repairs and pulling the parts for them and getting them posted to the repair order.
• Attention to detail in every facet of inventory.
• Cycle counting inventory including counting and documenting counts, reporting variances to management, and researching variances.
• Maintain a clean and orderly warehouse/shop area.
• Process customer orders through the computer system and complete orders by pulling, delivering or shipping parts. Also ship out warranty parts as needed.
• Check in stock orders and daily deliveries, process inbound as needed.
• Maintain landscaping and lot cleanliness as needed to keep a positive appearance.
• Locate and pick up parts and or supplies.
• Keep parts truck clean and fueled; clean service truck as needed.
• Assist Trailer Sales with upkeep of stocked trailers. Clean up trade-in’s as directed.
• Communicate effectively with all departments about customer needs.
• Perform daily yard check.

Job Requirements:

• Service orientation to deliver a consistent high level customer experience.
• Basic to intermediate computer knowledge i.e. Excel and a willingness to learn.
• Attention to detail and follow up.
• Active listening, oral/written communication and interpersonal skills.
• Prioritize, plan and organize parts and inventory processes.
• Must be able to multi-task and manage time to meet customer expectations.

Attendance and punctuality are essential job functions. Employees must arrive to work prior to the scheduled shift start time, while not taking unscheduled and unauthorized absences as determined by company.

Rare: Less than 5% of shift and/or less than 10 x a day. Occasionally: 6-33% of the shift and/or up to 50 x a day.

Frequently: 34-66% of the shift and/or up to 200 x a day. Continually: 66% or more of a shift and/or > 200 x a day.

Physical Requirements:

Working Conditions:

Benefits:

Health, Dental, Company paid Life, STD, LTD, FSA, On Call Pay, Tuition Reimbursement, Factory Authorized, In-House Training, 401-K, PTO - 120 Hours the first year, Holidays, and clothing allowance.

Disclaimer: The requirements and physical demands listed in this job description are representative of the knowledge, skills, and or ability required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. MCT Companies complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources.

The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills of personnel so classified. The company reserves the right to modify this job description and or assign tasks for the employee to perform as the Company may deem appropriate.

This job description does not represent a contract of employment, implied or otherwise. The employment relationship remains “At-Will”.

MCT is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

MCT Companies is an EEO/AAP Employer.