Workforce Trainer

Brief Description

Not just work. Meaningful work. Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply. The Janitorial Workforce Trainer plays a critical role in the retention of new employees within the first 90 days of employment and works directly with key stakeholders to strengthen retention through continued development, coaching, and field support. The Workforce Trainer is responsible for both classroom and onsite training of core job skills, as well as the supervision of trainees at Relay’s main campus, training sites, and customer sites. Through workforce planning and development, trainers develop and empower Relay Resources employees to continue employment advancement through hands-on training, soft skill training, motivation, empathy, and compassion.

Training

• Works directly with key stakeholders to effectively train new hires and retrain existing employees. This includes ability and willingness to travel to out of area sites for special training projects.
• Work directly and in many cases, side-by-side with trainees and current employees that are receiving training and continued development.
• Is responsible for the cleanliness and organization of training sites.
• Ability to facilitate all phases of training from a classroom setting to onsite training.
• Holds themselves and others accountable and provides direct feedback for job performance, outcomes, and Relay acceptable behaviors.
• Occasionally supports operational needs such as short-term field support for buildings, helping with large organizational initiatives, transportation, weather, emergency needs, as well as others to be determined.
• Uses down time as a method to grow in the skill and craft of training others as well as continuing to grow in industry experience and knowledge.
• Work with the Employee Support Specialists to ensure we are setting employees up for success and providing job supports.
• Actively participates in training department meetings, including sharing observations and ideas for improvements.
• Track and report trainee progress, including completion of weekly progress reports for each trainee.
• Document re-training, coaching, and wellness check done in the field.
• Meets with Employee Support Specialist frequently to share information on trainee outcomes, incoming trainees, and to work together on best supports for the employee’s success.
  
  

Requirements

We know that experience is gathered in many ways. These guidelines represent some, but not all the ways you might have acquired the skills required for this role. If you have a demonstrated ability to fulfill the job duties but got there in a different way, please apply.

• Exhibits the leadership qualities of professionalism, respect, humility, and integrity.
• Demonstrates proficient customer service skills and the ability to receive and give direct and honest feedback for growth and advancement.
• Trained and certified in agreed upon third-party training programs as well as disability and emotional support programs; actively engages in continued development and continued training opportunities.
• Two or more years’ teaching or training experience strongly preferred.
• Experience working with individuals with disabilities preferred.
• Excellent interpersonal skills; must genuinely like interacting with a diverse population.
• Remain up to date on all safety procedures and guidelines and ensure others are following proper procedures and guidelines.
• ASL/ Bilingual preferred.
• Experience with computers and standard office programs; experience with Microsoft Office Suite including Outlook preferred.
• Must be willing to work a flexible schedule to meet the needs of the training team, program and stakeholders.
• Ability to work with minimal supervision and independent decision making.
• Valid driver’s license and reliable automobile, safe driving record, and insurance coverage acceptable to RR’s insurance carrier.
• Performs additional agreed upon tasks surrounding employee retention and Training.
• Ability to pass a criminal history background check and/or fingerprinting as appropriate. at any time during employment
  
  

Other Responsibilities

• Attend regularly scheduled meetings as assigned by the Director of Technical Learning and Development as well as the Manager of Technical Learning.
• Other duties as assigned.
  
  

Summary

Janitorial

Relay is one of the largest janitorial service providers in the greater Portland area. Our team proudly cleans shared spaces such as the award-winning Portland International Airport (PDX), Portland State University (PSU), and Portland City Hall.

Learn more about what it’s like to work on our janitorial team!

More About Us

Relay Resources is a nonprofit organization based in Portland, OR, that employs more than 700 people, the majority of whom are people with disabilities. We cultivate meaningful work through services we provide to business and government customers, which include janitorial, landscaping, document services, and supply chain solutions. We also own and manage more than 900 units of affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees, and affordable homes to our residents.

Equal Opportunity

Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to a people-first, inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.

Be the first to know about job openings! Sign up for our weekly job openings newsletter.