Sr UX Researcher I

Job Summary: A Senior UX Researcher I leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers. Responsibilities: Customer (or User) Focus • Gathers, evaluates and has a solid understanding of customer use cases. • Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process. • Aligns/coaches the team to ensure customer needs are met. • Shares research findings with the organisation. • Understands competitors and regulatory environment. • Segments markets and understands needs of those sub-segments in greater detail. Creative Problem Solving • Identifies if we are addressing the right problem with a thorough analysis of the brief. • Presents research learnings to stakeholders to guide future projects. • Collaboratively analyses the results of research to recommend solutions. • Independently identifies different research solutions. • Works with designers to iterate and test solution. • Considers the problem from a number of angles. • Practices and facilitates reflection as part of the research process. Product Design • Leads the User-centred research process, mentoring juniors where needed. • Applies a number of UX Research techniques. • Creates research documentation and analysis outputs. • Works with UX Designer to define structure and layout of the product. • Works with Visual Designer to define the visual identity of products. Data Driven Analysis & Testing • Regularly tests design work with users in partnership with UX Design team. • Proactively uses data to establish key metrics for projects. • Iterates research methods based on testing and data analysis. • Summarises data from analytics packages, customer insight or other sources to understand context of research work. • Uses data to inform testing future strategy. • Identifies gaps where data is needed and works with business to fill them. Technical Skills • Uses relevant tools for research analysis. • Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated). • Has an excellent knowledge of the tech stack of the organisation. • Mentors junior researchers in technical skills. • Uses research software (Qualtics, Lookback, Usertesting.com) to expert level. • Builds good working relationships with tech teams Competencies: Personal Capability Practices Self-Development • Takes ownership of own development and career • Initiates regular conversations with manager, coach or mentor regarding self-development • Understands what is required by the business to be successful and maps development plan accordingly • Learns from success and failures • Looks to build challenges into current assignments • Utilises formal and informal networks effectively Solves Problems and Analyzes Issues • Is able to ask effective questions and collect facts from multiple sources in order to solve problems • Is able to effectively identify and analyze problems and propose solutions • Effectively manages day-to-day issues and problems without intervention Innovates • Develops new ideas to improve process or product, and is able to prepare implementation plans • Integrates and builds on new ideas from others • Creates new opportunities by applying different perspectives and challenging the status -quo • Is recognised as an innovative thinker Interpersonal Skills Communicates Powerfully and Prolifically • Provides clear instructions and direction to others • Is able to both actively listen to and effectively question to understand another’s viewpoint • Helps others understand situations by communicating business context Collaboration and Teamwork • Encourages co-operation between all members of the team • Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team • Helps people to resolve conflict • Identifies and removes barriers to team performance • Identifies ways for further collaboration across teams Builds Relationships • Establishes rapport with others on the team and across teams • Works effectively with others to get work done • Treats all individuals with respect • Handles difficult situations, minimising conflict Experience (US Only) and Education Suggested Minimum Years of Experience: 6-8 years Critical Experiences (Required for entry into this role):N/A Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. 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