Senior Implementation Specialist

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About The Team

This team manages the delivery of system-to-system applications to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant projects are met or exceeded. They maintain a tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and third-party vendors have a clear understanding of client requirements.

About The Role

The Senior Implementation Specialist is the primary technical resource for insurance carriers in the design, development, and integration of their automated system-to-system product ordering applications.  This is a direct customer-facing role, charged with ensuring quality and timeliness of product implementations and customer satisfaction for an assigned set of clients and products.

Applicants located within a commutable distance to our Alpharetta, GA office are expected to follow a hybrid schedule, with in-office attendance three (3) days per week (Wednesday and Thursday are required).

Applicants located outside of the Alpharetta area or in other states will be considered for a home-based/remote work arrangement.

Responsibilities

• Own the day-to-day interactions with multiple clients, ensuring that LexisNexis Risk internal resources understand, and are focused on, the objectives of your project, removing roadblocks, researching questions, managing conflicting priorities with customers, and coordinating implementation project plans
• Take a proactive approach in leading our customers through their development lifecycle. We provide project and product knowledge and share best practices for the use of data to enhance consumer experiences
• Responsible for a broad scope of responsibilities: establishing connectivity and configuring product systems, conducting pre-implementation workshops, and educating customers on how our data products results are returned in XML or JSON
• Must be solution-oriented and make the customers or third-party client effort as seamless as possible
• Monitor results against expected outcomes and proactively communicate to leadership or senior team members on any significant fluctuations in data
• Effectively facilitate customer training and workshops to an audience of technical and business contacts of varying levels (including C-suite)
• Understand the insurance industry, products, systems, and processes
• Gather technical and user requirements, propose alternative solutions, communicate progress and results, set expectations, and resolve issues
• Must have the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences, events, and throughout the organization
• Some travel will be required based on business need
  
  

Requirements

• Bachelor degree in business, technology, or related field
• Insurance industry or technical implementation experience is a plus
• Min 5-8 years of customer management, implementation management, or comparable position
• Knowledge of XML, SOAP, Web Services, SFTP, JSON or other systems or technologies
• Must be curious, proactive, and accountable
• Proven leadership of product and/or process improvement initiatives
• Ability to interpret technical specifications and communicate concepts to a variety of end users
• Demonstrated customer or account management skills
• Experience creating customer presentations
  
  

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice