What are the responsibilities and job description for the Front desk supervisor position at Remington Hotels?
Job Description
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides / bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location Description
1200 West Highway 89A, Sedona, Arizona, 86336 Sky Rock Sedona is situated in the midst of the breathtaking red rock landscape.
All guest rooms & public spaces echo the Sedona mountain-scape and include subtle influences from neighboring Native American tribes.
Relax at our terrace seating areas with welcoming fire pits, or grab a drink and small bites at our Sky Rock Lounge. Experience scenic views around every corner and enjoy the best of Arizona, only a few steps away.
Requirements
What we are looking for
- Ability to calmly work with high demand and / or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Last updated : 2024-05-20
