What are the responsibilities and job description for the Onsite Customer Service Representative position at RemX?
Position Summary:
The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and Technology. In addition, the CSR will provide general customer service support on behalf of a top US financial institution. Servicing will occur via or client-owned technology.
Details:
- Onsite in Scottsdale
- $20 hourly
- Start Date 9/2
- Training schedule 7am-3:30pm,M-F for 4 weeks
- Post training schedule multiple shifts available within operation hours 6am-12am
Responsibilities:
- Deliver excellent customer support through various channels i.e. voice, email, and chat
- Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
- Service existing travel bookings e,g. requests to cancel or change bookings
- Assist customers with order placement for Gift Cards, Merchandise, and Apple products
- Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
- Monitor and service open issues through completion
- Provide site navigation assistance to customers who are new to self-booking/ordering online
- Educate customers on website functionality to increase the online adoption rate
- Aid customers for general banking and rewards inquiries
- Report issues that are surfaced by the customer, including complaints, site production issues, etc.
Requirements:
- HSD
- Call center customer service experience
- Bilingual Spanish applicants are highly desired pay increase included
Salary : $20
