Customer Service

Title: Customer Service Representative

Location: Aurora, IL

Reports to: Manager Customer Experience

About Rensa

Rensa Filtration is a family of companies dedicated to air filtration. By investing in innovation and the people who drive it, we manufacture, market, and distribute best-in-class solutions in the United States and Canada that keep environments safe and industries thriving.

What We Do

• We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media.

• We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our customers can bring maximum value and safety to the facilities and businesses they serve.

SUMMARY:

The CUSTOMER SERVICE REPRESENTATIVE ensures that customers receive the best sales service possible through processing orders, preparing general correspondence, and coordinating with other departments as required.

ESSENTIAL POSITION DUTIES & RESPONSIBILITIES:

Required Skills/Abilities:

• Accurately record and process orders and /or inquiries.
• In a courteous and professional manner, provide product quotes, order status and shipping information to customers.

• Use clear guidelines and tables to calculate and quote product prices.
• Prepare timely company billing, bills of lading, shipping labels and freight claims.
• Process request for company information promptly.
• Inform the manager of any problems, deviation in lead times, or special requests of customers.
• Perform functions of absent office employees to ensure uninterrupted workflow and communication.
• Perform all other duties as assigned.

Education and Experience:

• High School diploma or equivalent.

• One (1) year of general office experience preferred.
• Excellent interpersonal and communication skill with the ability to interact effectively at all levels. Professional attitude and appearance.
• Working knowledge of general office practices, procedures, and use of office equipment.
• Solid English skills, both verbal and written, including accurate spelling and punctuation.
• Accurate typing of 50 WPM with PC literacy in word processing and spreadsheet applications, ideally in MS.
• Organized, detail-oriented and capable of handling multiple tasks simultaneously.
• Creative problem-solver who adapts to change in a positive manner, offering ideas and insight.
• Able to maintain strict confidentiality.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to access and navigate the production facility.