What are the responsibilities and job description for the Customer Service position at Rensa Filtration, Inc.?
Job Description
Job Description
About Rensa
Rensa Filtration is a family of companies dedicated to air filtration. By investing in innovation and the people who drive it, we manufacture, market, and distribute best-in-class solutions in the United States and Canada that keep environments safe and industries thriving.
What We Do
- We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media.
- We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our customers can bring maximum value and safety to the facilities and businesses they serve.
SUMMARY :
The Customer Service Representative (CSR) will serve as the first point of contact for current and potential customers, handling inbound calls and emails professionally and efficiently. The CSR will be responsible for providing accurate quotes, answering inquiries, and assisting customers in making informed purchasing decisions. This role does not require prior industry experience, as we provide comprehensive training. However, we seek an energetic, eager-to-learn individual with excellent communication skills and a passion for customer service.
ESSENTIAL POSITION DUTIES & RESPONSIBILITIES :
Required Skills / Abilities :
Manage inbound phone calls and emails, responding promptly to customer inquiries.
Collaborate with internal teams, including sales and operations, to ensure customer needs are met.
Education and Experience :
Physical Requirements :
