Casino Guest Service Ambassador (Marketing)

Revo Casino and Social House in Conway, NH is a premier destination offering exciting gaming, bold flavors, and crafted cocktails. Our venue features Rebels, home to rebelliously good times and mouthwatering eats. We're seeking talented and passionate professionals to join our team and contribute to our vibrant, guest-focused environment.

Welcome to Revo Casino and Social House!

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career.

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel.

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact.

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference.

Position Summary:

Responsibilities include implementing loyalty programs, assisting guests, spearhead direct marketing initiatives, promote special events and promotions, stocking marketing inventory, and work with team members to achieve goals.

Essential Responsibilities:

1. Elevate Guest Service: Be the beacon of extraordinary guest service, both for our valued patrons and fellow team members.

2. Inspire and Support: Cultivate an environment of encouragement and motivation among your colleagues.

3. Enhance Our Brand: Contribute to the allure of our brand through innovative programs and their seamless execution.

4. Guest Insight: Use your keen observation, personal interactions, and top-notch service to gather valuable information about our guests.

5. Loyalty and Personalization: Implement loyalty programs, nurture guest relationships, and spearhead direct marketing initiatives.

6. Gaming Assistance: Assist guests on the gaming floor in understanding HHR machine play.

7. Property Expertise: Possess an in-depth knowledge of our property layout and functions to ensure guests have an exceptional experience.

8. Stay Informed: Keep up-to-date with special events, promotions, advertising campaigns, and community happenings.

9. Exceptional People Skills: Display exceptional interpersonal skills, projecting a confident and mature presence.

10. Inventory Management: Take charge of stocking inventory to keep things running smoothly.

11. Problem Solving: Resolve issues within your authority and recommend solutions for those that require higher-level attention.

12. Confidentiality: Safeguard privileged information in compliance with company policy and state regulations.

13. Interpersonal Mastery: Thrive in various guest and employee interactions, even in challenging circumstances.

14. Communication: Maintain open lines of communication with your supervisor, ensuring they're informed about relevant activities.

15. Commit to Learning: Attend and benefit from required training sessions offered by the Company.

16. Licensing: Secure and maintain all necessary licenses and certifications.

17. Regulatory Compliance: Perform duties in accordance with local laws and regulations.

18. Youth Protection: Take necessary steps to ensure minors are not allowed to engage in prohibited activities.

19. Legal Acumen: Stay informed about department-related ordinances, regulations, and policies.

20. Responsible Gaming: Understand and promote our programs for responsible gaming.

21. Integrity: Report any instances of wrongdoing you may come across.

22. Adaptability: Embrace any other duties as assigned.

Position Qualifications:

· High school diploma or equivalent, plus one year of customer service experience. Other combinations of education and experience will also be considered.

· Professional demeanor and strong communication skills are essential.

· Comfortable working in a dynamic and fast-paced environment, where concentration is key.

· Willing and able to obtain and maintain all necessary licenses, certifications, and qualifications.

· Committed to meeting or exceeding all regulatory conditions for this role.

Physical Requirements:

Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels, and varied light levels, including flashing lights.

Ability to stand, walk, bend for entire shift. (depending on the position)

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join the REVOlution and help us maintain the vibrant and lively atmosphere of Revo Casino & Social House!

For more information, please visit https://revocasino.com

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Referral program

Physical Setting:

• Bar
• Casino

Schedule:

• 4 hour shift
• Day shift
• Evenings as needed
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $15