Customer Support Associate

RHM Staffing Solutions

For years RHM Staffing Solutions has been providing the highest quality technical professionals to a wide range of industries and clients. RHM Staffing Solutions is a leading provider of technical, professional and engineering recruiting and staffing services. RHM Staffing Solutions has a long history of customized recruiting and placement solutions that continually place the best candidates at all levels of skill and expertise.

JOIN THE RHM TEAM!

The Customer Support Associate Responsibilities Include:

• Welcome and greet any incoming traffic at local offices.
• Attend daily office meetings with prepared updates and announcements.
• Collection of timecards on a weekly basis and submittal of hours to payroll team.
• Update and maintain client master lists.
• Onboard new clients and input data into CRM.
• Evaluate and process workers' compensation claims.
• Conduct and audit contractor unemployment claims on a weekly basis.
• Process all I-9 documentation.
• Schedule drug screenings and conduct background checks.
• Oversee and submit contractor holiday pay and PTO.
• New hire desk set up for internal employees.
• Addendum master checklist
• Follow up with clients and contractors to resolve or close out any pending items/questions.
• Work hand in hand with sales and recruiting teams to fulfill promises of support to clients and contractors to the best of our ability.
• DBO/CSM/AE Requests as assigned.

Competencies We Look for at RHM:

• Service Mindset – Looking for someone who is willing to go above and beyond for a customer or a peer, someone who focuses on customer value, loyalty, and trust. This can also be someone who can deescalate conflict in a fair and respectful manner.
• Teamwork – The work at RHM is a collaborative effort between the recruiting, sales and customer support staff. Looking for someone who understands that to achieve a common goal or to complete a task, we need to work together to identify the most effective and efficient way.
• Time Management – Using time effectively and productively. This involves organization, planning and scheduling in a way that gets the job done in the allotted time.
• Problem Solving – Someone who is willing to find a solution to a difficult or complex issue. It starts with defining the problem, determining the cause and implementing a solution.
• Adaptability – The ability to adjust to a new or unpredictable condition (environmental, team, leader, goals, deadlines). This also means being flexible in soft skills such as communication, creative thinking and problem solving based on a change in need.
• Coachability – An individual’s willingness and ability to seek, be receptive to, and act on constructive feedback to drive individual development.

Qualifications Include:

• Bachelor’s Degree
• 1 year of administrative/data entry experience
• 1 year of customer service experience
• Payroll experience is a plus

Compensation & Benefits

We offer a competitive base salary plus performance-based commission, and an exceptional benefits package including comprehensive medical/dental/vision plan, a 401(k) savings plan, and vacation pay. We strive on making our people the best, because our people make the difference.

RHM Staffing Solutions does not discriminate in employment on the basis of to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.