Member Engagement Coordinator

Job description

Who is Riverbend?

Riverbend provides top tier addiction recovery treatment, behavioral health services, and community re-entry services.

At Riverbend, we are devoted to providing the highest quality care to those we serve and to assemble a professional and compassionate, determined, yet patient employee team to deliver exceptional service.

Our Culture:

Mission first: Our mission is simple, but not easy. Deliver the highest level of professional and compassionate care to all we serve, whether they require addiction services, sober housing, outpatient clinical care, outreach services, community re-entry services, or any other needs that we may be able to deliver.

Cooperative Teamwork: Our mission is not easy, but when a team works together, anything is possible. We strive to assemble and operate efficient and caring teams to operate all our programs. We believe in collaboration, both for its problem-solving effectiveness, but we also value the comfort and perseverance that belonging to a strong team brings to the employee experience. It is more joyful and rewarding to go to work when you trust and care about the people you work with, and they trust and care about you.

Continuous Learning: Everyone brings skills to their job. At Riverbend, we want to keep building those skills and add new ones. Developing skills requires a humble, yet bold attitude. We only learn when we accept that we can always learn more, which requires humility. Still, we want all employees to be bold exercising the skills that they do have. Whether you come to Riverbend at the beginning of your employment journey, or you are a seasoned professional, we believe in developing your skill to the next level.

Skills Required:

You are an established team player and leader with the personal and leadership skills to elevate your team and peers. You have proven ability to maintain composure and exemplify to your team grace under pressure. You possess excellent organizational skills and can maintain prompt delivery of administrative scheduling and documentation.

The Opportunity:

The Member Engagement Coordinator will work with the Ray of Light Recovery Café Team (ROLRC) to uphold an environment within the peer support center that is welcoming, all-inclusive, and celebrates all recovery pathways. The Member Engagement Coordinator is responsible for orienting new members to ROLRC and engaging with all members, which will include planning and facilitating support groups, activities, and events. The successful candidate will be a person with “lived experience” who thrives in an environment that continuously supports innovation, creativity, and the vision to grow with the members' ever-changing needs.

Job Details:

Reports to: Program Director of Ray of Light Recovery Café

The Member Engagement Coordinator is a 40-hour-a-week position in Haverhill, MA with excellent benefits and pay. Location may vary in the event of a call out at a different program. The work hours and days will be determined at hire and be flexible to meet the employee and the program needs.

Job Responsibilities:

• Works with ROLRC team to develop a Member Advisory Board (MAB), ensuring that the group is diverse and promotes member empowerment.

• Provides Program Director with monthly MAB report, including member program successes, program needs, program suggestions, and a tentative MAB plan for making program improvements.

• Manages the use of Virtual Gateway system and AGENCY (Recovery Café database to track member activity.)

• Manages responsibility for ROLRC front desk operations.

• Maintains an up-to-date resource binder that staff can utilize to assist members in accessing resources.

• Works with the ROLRC team to cultivate relationships with community partners interested in volunteering time or teaching a class.

• Facilitates recovery circles and peer support groups.

• Completes all required documentation promptly.

• Follows all opening/closing procedures.

• Participates in a weekly staff meeting and individual supervision with Program Director.

• Adheres to the guiding principles of the Recovery Café Model and the BSAS standards of care.

• Participates in training as required.

• Conveys member input re: programming, activities, etc. to Program Coordinator

Competencies:

· Able to work and problem solve independently.

· Strong organizational skills with attention to detail.

· Demonstrates an ability to actively listen and respond to questions and concerns of staff, members, and other stakeholders.

· Practices discretion in all aspects of the job.

· Maintains a current knowledge of the roles and responsibilities of recovery coaching.

· Able to manage constant change at a moment’s notice

· Self-starter able to self-direct and manage their assigned schedule and budget their time appropriate.

· Possesses a desire to learn and grow within the organization.

· Familiarity with local support services, resources, and recovery community a plus.

Physical demands:

While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop kneel, crouch or crawl; and talk or hear.

Qualifications:

· Has personal lived experience in recovery

· Possesses a High school diploma or equivalent

· Communicates clearly

· Demonstrates cultural competency

· Has completed (or is willing to complete) Recovery Coach Academy and work toward Recovery Coach Certification (CARC)

· Possess a thorough understanding of the Recovery Coach Model and be able to apply this knowledge in different settings.

· Understands and supports multiple pathways of recovery.

· Possesses the ability to work positively with co-workers and ROLRC members.

· Possesses proficient computer and social media skills.

Affirmative Action/EEO statement:

Riverbend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Have you worked for Riverbend (formally known as Lowell House) in the past?

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20