Application Engineer, Systems & Solutions

Description

R.E. Mason provides industry leading process equipment, software, and services to improve automation, process control, safety, and reliability. We possess decades of experience serving customers in Life Science, Energy, Chemical, Consumer Goods, Metals & Mining, and Pulp & Paper markets. Along with complementary solutions, R.E. Mason is the Emerson Impact Partner across North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and reliability solutions.

As an employee-owned company (“ESOP”), we believe that our Associates are the foundation of both our customers’ and R.E. Mason’s success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

General Description

The Application Engineer (AE) role is an integral part of the sales operations team. The position requires excellent communication with customers, vendors and coworkers to deliver a superior level of service and technical support. The AE must be able to respond to technical and sales-based customer inquiries related to the products and services which the company provides. The AE will work with Solutions Consultants/Outside Sales to pursue day-to-day sales, as well as project opportunities for the company while acting as the liaison between the customer and manufacturer. The primary interface between customer and AE is telephone and email. Customer site visits and off-site training courses may also be required.

Specific Responsibilities

• Responding to customer inquiries
• Preparing customer quotations and proposal documents for process control systems and online vibration monitoring systems. These can include a bill of materials, response to customer specifications, engineering services scope of work and the commercial summary and terms
• Reconciling purchase orders against quotations and coordinating proper order hand-off with sales coordinators or project team
• Managing proposal development: coordinating across multiple disciplines and driving schedule to meet deadlines. Ensure Sales to Operations (ORB, Ops Review, DOA) process is adhered to
• Troubleshooting technical issues with customers
• Developing relationships with customer accounts and pursuing/qualifying sales opportunities
• Keeping up with new technology and industry trends
• Reviewing terms and conditions for contracts/purchase orders
• Supporting Emerson led proposal development
• Minimal Travel for Customer Site Visits or Training when necessary
• Other tasks as assigned

Qualifications

Required Competencies

• Customer focused
• Ability to interpret technical requirements
• Strong written and verbal communication skills
• Technical writing
• Teamwork
• Ability to build relationships
• Basic knowledge of process control fundamentals
• Self-motivated, organized and professional
• Basic knowledge of mechanical and electrical components
• Microsoft Office (Outlook, Excel, Word) Proficiency
• US Citizen
• Fluent in English (written and spoken)

Required Education and Experience

• 1 years of Sales or Engineering experience required
• Four-year bachelor’s degree in engineering with computer, electrical or chemical engineering preferred.

Preferred Experience/Competencies

• Engineering co-op
• Previous Inside Sales experience
• Microsoft Visio

RE Mason Company is a federal contractor and, as such, is required to solicit the race, gender, disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.