Call Center Specialist

We are looking for a skilled Call Center Specialist to join our team in Pittsburgh, Pennsylvania. In this role, you will be responsible for providing exceptional customer service and managing inbound calls effectively within a healthcare environment. This is a long-term contract position ideal for individuals with strong communication skills and experience in call center operations.Responsibilities:• Respond to inbound customer inquiries promptly and professionally, ensuring a positive experience.• Utilize various customer service software and CRM tools to document and manage interactions.• Assist customers with benefit-related questions and provide accurate information.• Navigate financial services systems such as ADP to address customer needs.• Operate Avaya CMS and other call center systems to monitor and manage call flow.• Collaborate with team members to resolve complex issues and improve service delivery.• Maintain detailed records of customer interactions and follow up on unresolved matters.• Stay updated on healthcare industry protocols and processes to enhance service quality.• Identify opportunities to improve customer satisfaction and recommend solutions.• Uphold company standards for professionalism and confidentiality in all communications.

Salary : $21 - $24