What are the responsibilities and job description for the Case Manager / Administrative Assistant position at Robert Half?
We are looking for a dedicated Case Manager / Administrative Assistant to join our team on a long-term contract basis in South San Francisco, California. This role focuses on providing compassionate and effective support to underserved populations, including those facing homelessness, mental health challenges, or substance abuse issues. If you are bilingual in Spanish and have a strong background in case management, this is an excellent opportunity to make a meaningful impact.
Responsibilities:
• Conduct client intakes, perform assessments, and create comprehensive case plans tailored to individual needs.
• Provide crisis intervention, counseling, and practical support to help clients resolve urgent issues related to housing, income, transportation, or health.
• Monitor client progress, advocate for their needs, and assist with administrative tasks such as form completion, translation, and correspondence.
• Maintain accurate and organized client records, both physical and digital, while ensuring data integrity in relevant systems.
• Support front desk operations, including handling inquiries and generating statistical reports to evaluate program outcomes.
• Address client concerns and provide guidance to staff and volunteers, fostering a collaborative and supportive environment.
• Represent the organization professionally in interactions with clients, external agencies, and community partners.
• Attend required trainings, meetings, and adapt to flexible schedules, including evenings, weekends, and holidays.
• Report incidents promptly and adhere to organizational policies and procedures.
• Recommend improvements to case management processes to enhance service delivery and effectiveness.
• Bachelor’s degree in Social Work, Psychology, or a related field; Master’s degree in Social Work preferred.• Minimum of 2 years of experience in case management or similar roles, with both administrative and practical responsibilities.
• Familiarity with community services and resources for economically disadvantaged populations, including inter-agency collaboration.
• Experience supporting individuals facing co-occurring challenges such as mental health issues, substance abuse, homelessness, or trauma.
• Proficiency in Microsoft Office and ability to learn systems like Clarity Database; familiarity with telecommunication tools like Zoom.
• Bilingual in English and Spanish or Cantonese/Mandarin is highly preferred.
• Strong analytical, communication, crisis management, and organizational skills.
• Reliable transportation and a clean driving record, with the flexibility to work evenings, weekends, and holidays as needed.
