What are the responsibilities and job description for the Collections Specialist position at Robert Half?
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.Responsibilities:• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40 calls per day, supporting weekly, quarterly, and annual sales objectives.• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.• Respond promptly to customer requests for product information, ensuring satisfaction.• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
Salary : $60,000 - $70,000
