Content Designer

With no direct reports, the focus of this role is creative leadership in content matters, including mentoring and directing junior Content Designers. You will direct, design, and set standards for content across multi-disciplinary teams. Success in this role comes from understanding the customer and business needs, strong collaboration with peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.

The successful candidate will work onsite, Monday-Friday, and reside in one of these cities:

• New York, New York
• Wilmington, Delaware
• Chicago, Illinois
• Columbus, Ohio
• Dallas, Texas

Job Responsibilities

• Oversee, as well as execute and deliver, content solutions that follow best practices and fulfill project requirements (business goals, customer goals, controls, deadlines)
• Communicate expectations within the Content Design team for standards of quality using creative direction and critique
• Direct the structural design of product experience (navigation, labeling, flow), and the development of metadata to support search and browse, and to tie into navigation beyond the product
• Act as go-to expert on navigating the organization for content compliance
• Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
• Present work and articulate strategy and content decisions to senior Design leadership
• Conduct formal training in UX Writing and Editing and/or Information Architecture

Required Qualifications, Capabilities and Skills

• Bachelor's Degree in relevant discipline (e.g., Interaction Design, HCI, English, Rhetoric), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
• Experience leading a program of content work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
• Advanced to Expert skills in UX Writing and Information Architecture; intermediate to advanced ability in adjacent skills such as User Research, Interaction Design, and Visual/UI Design
• Extensive experience working with brand and copy standards, including style, voice and tone
• Mastery of the organizational navigation required for content compliance, including legal and accessibility reviews
• Confident when presenting work to executives

Preferred Qualifications

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Orderly and organized, keeping themselves and their teams on task and on time
• Comfortable with structuring and planning design work in cross-functional contexts
• Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes