Demo

Customer Service Representative

Robert Half
San Mateo, CA Full Time
POSTED ON 1/14/2023 CLOSED ON 7/13/2023

What are the responsibilities and job description for the Customer Service Representative position at Robert Half?

Robert Half has an exciting opening with one of our top Starts Up Tech companies!!!!! We are looking for someone who is interested in a career in Recruiting. You must have exceptional Customer Service skills. Our client provides lunches daily, has a fully stocked kitchen, and a variety of other perks that our candidate appreciates. If interested, please see the details of the job below.

Our client is looking to implement a new way of gathering and tracking applicant information. The applicants are applying to Sales position within the company. You will be the first person the applicant talks to. You will be given a list of questions to ask the applicants. Some questions might be - What were you selling in your last job? What metrics did you have to hit weekly? Were the Metrics activity based, or revenue based? How many dials were you expected to make in a day?

You are responsible for providing the applicant with a great first experience. You must be very personable. Must have the ability to mirror and match. You must be able to lead a conversation and use critical thinking to dive deep into the applicant’s answers. The goal is to gather as much information from these applicants as possible. Our candidate must create an environment where the applicant feels comfortable in giving this information.

From there, you are to create a clear and concise report to the Recruiter so the Recruiter can decide if they would like the applicant to move forward in the interview process. You will be entering their information into our clients Database as well

Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
A consistently positive approach to your work that is rooted in a businesslike professionalism
Microsoft Office knowledge required
Excellent problem-solving skills
Strong customer service and office administrative skills
Familiarity with Customer Relationship Management (CRM) systems,
Strong communication and social skills

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .

Salary : $23 - $27

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